Scheduler at Conway Medical Center – Conway, South Carolina

Position Summary:

The Surgery Scheduling Specialist is responsible for accurately scheduling and re-scheduling complex patient procedures and appointments. The Surgery Scheduling Specialist is responsible for interacting with patients and providers. The scheduler provides updated and accurate information so that all departments may view daily and maintains open communication with hospital departments and physician offices regarding schedule changes.

Qualifications:

Education:

• High school diploma or equivalent is required.

Experience:

• Previous scheduling experience in a health care environment is preferred (e.g. physician office, clinic, or hospital)
• Experience in customer service is desirable.
• Knowledge of medical terminology and familiarity with medical diagnostic procedures, and health care billing and authorization is preferred.
• Strong computer skills being familiar with Word, Windows, and Cerner.
• Must have excellent organizational skills and be detail oriented.
• Highly skilled in verbal communication, problem solving, prioritization and organization required.
• Knowledge of HIPAA/Confidentiality

Licensure/Certification/Registration

• Basic Life Saving (BLS) certification preferred.

Duties & Responsibilities:

• Schedules procedures using Cerner Scheduling Appointment Book and Cerner Powerchart.
• Manages Cerner Inbox messaging as well as phone call or fax requests for cancellations, add-ons, or regularly scheduled procedures.
• Works extremely close with authorization team and clinical teams to ensure insurance is verified and up to date, as well as identifies patients that are self-pay or charity care. Ensures auth team and clinical team are aware of self-pay or charity care patients having a payment plan in place prior to the day of procedure.
• Interacts and communicates with physician offices and hospital departments in a professional and courteous manner.
• Communicates any schedule blocks, changes, or procedural days off to pertinent hospital departments and physician offices.
• Works in tandem with inpatient hospital units for inpatient add-on procedures, updating scheduling notes regarding clinical call outs effectively.
• Attends all departmental meetings and is involved in meetings with hospital departments and physicians’ offices to improve communications and/or inform others of any changes to scheduling processes.
• Arranges patient arrival times and preop instructions, calling patients and patients’ families to relay this information in a clear-to-understand and direct manner, documenting this information was given to patient/patient family in patient medical record.
• Works closely with the Perioperative Director to ensure schedule efficiency of time blocks for providers as well as coverage from anesthesia contractor.
• Completes other duties as assigned by department leadership