Cable Technician at Essintial Enterprise Solutions LLC – Rochester, New York

The Cable Technician I is responsible for performing basic low-voltage cabling work and providing on-site technical support for end users. This role supports daily IT operations, including troubleshooting workstation issues, installing and maintaining cabling infrastructure, and ensuring reliable connectivity at customer or internal locations. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced environment.

Responsibilities

- Install, terminate, and test Cat5e/Cat6 network cabling following industry standards.

- Perform cable routing, dressing, labeling, and documentation.

- Assist with installation of racks, patch panels, faceplates, and related hardware.

- Troubleshoot connectivity issues related to cabling infrastructure.

- Follow safety protocols and maintain a clean work environment on job sites.

- Provide hands-on technical support for desktops, laptops, printers, mobile devices, and peripherals.

- Perform troubleshooting for hardware, software, and network connectivity issues.

- Assist with workstation setup, imaging, upgrades, and deployments.

- Support user account setup, password resets, and basic application support.

- Document work performed in ticketing systems and escalate issues as needed.

- Provide excellent customer service to end users, both onsite and remotely.

Combination of office, industrial, and customer site settings. Role may require travel between sites and flexible hours based on project needs.

#EES25

Qualifications

- 1+ years of experience in cabling, IT support, or a related technical role.

- Basic understanding of network cabling standards (TIA/EIA).

- Familiarity with Windows OS, basic networking, and common IT troubleshooting steps.

- Ability to use cabling and hand tools (punch-down tools, testers, drills, etc.).

- Strong communication and customer service skills.

- Ability to lift up to 50 lbs and work in various environments.

- Valid driver’s license may be required depending on job site needs.

Preferred Skills

- Experience with ticketing systems

- Basic understanding of switches, access points, and network equipment.

- Certifications such as CompTIA A+, Network+, or entry-level cabling certificates.

Required tools:

8-10ft ladder

RJ 45 Crimp tool

Smart phone

Flashlight – not the one on the phone

Fish Tape / Glow Rods

Cordless drill

Ethernet cable tester that displays output of all 8 pins simultaneous

Cable toner