Insurance Claims Intake CoordinatorFull-Time
FL-Ovideo-32765

Responsive recruiter

Insurance Claims Intake Coordinator

Full Time | On-Site (Oveido, FL) | $25 per hour + Bonus/Overtime Opportunities

About Bigfoot

Bigfoot Roofing & Construction LLC is a fast-growing roofing and restoration company focused on delivering high-quality service and fast, efficient project execution. We specialize in insurance-based roofing projects and pride ourselves on strong communication, streamlined processes, and a team-first culture. As we continue to grow, we’re building out key operational roles to support our field teams and ensure an exceptional customer experience from start to finish.

What You'll Do

Monitor and manage multiple insurance claim portals, ensuring jobs move efficiently through each stage
Serve as a key point of contact for adjusters, inspectors, customers, and internal teams
Handle job intake and onboarding, including:
Collecting deductibles
Assisting with material/color selections
Preparing jobs for production handoff
Schedule and coordinate projects, inspections, tarp jobs, and crews as needed
Enter and maintain accurate customer and job data in company systems
Assign work orders and coordinate with project managers, subcontractors, and vendors
Provide proactive customer communication, including status updates and follow-ups
Answer and route incoming calls and provide administrative support to the team
Upload, organize, and manage job documentation, photos, and claim files
Ensure all required insurance documentation, contracts, and permits are completed and submitted
Assist with permit applications and tracking, including communication with municipalities if needed
Support estimating efforts by compiling documentation, photos, and (if experienced) writing estimates
Review and audit jobs in progress to ensure timelines and process compliance
Maintain detailed records of all communication and job activity
Mandatory after-hours/on-call support during storm events, as needed (bonus compensation)

What We're Looking For

Preferred experience with insurance claims intake and coordination, and an understanding of roofing and restoration scopes
Familiarity with Xactimate or Symbility is a strong plus
Basic understanding of roofing systems and storm damage (hail/wind) preferred
Strong organizational, time management, and multitasking abilities
Excellent attention to detail and problem-solving skills
Strong written and verbal communication skills
Ability to work independently and in a fast-paced environment
Customer-first mindset with a focus on delivering high-quality service
Comfortable learning and navigating multiple systems and software platforms
Previous experience in scheduling, dispatching, customer service, or administrative roles is a plus
High school diploma or equivalent required

Benefits/Compensation

Base salary + performance-based incentives
Full-time, in-office position
Opportunity to grow within a rapidly scaling company
Hands-on training and development ahead of peak storm season
Dynamic, team-focused work environment
Medical, Dental, Vision, and Life benefits offered. 401(k) offered. Holiday and PTO policies.

If you’re someone who thrives on organization, speed, and making things happen behind the scenes, we’d love to hear from you. Join Bigfoot and play a key role in driving our operations forward during our most critical seasons.

Compensation: $25.00 per hour

Premier Roofing Contractors Serving Greater Jacksonville, FL

Every home and business needs a quality roof overhead. Even a small leak or a few missing shingles can cause serious damage around the property. Don’t let these issues worsen when local expert roofers in Jacksonville can help.

Bigfoot Roofing & Construction offers complete roofing services. Our team can assess your roof, determine the areas needing repair or replacement, and provide the most needed services. When the harsh weather of Jacksonville affects your roof, we’re here to help.

You can trust our licensed, insured, and GAF Master Elite-certified professionals to care for your roof. We use the best tools and techniques to get the job done right, whether repairing a few shingles or replacing an entire roof.

Insurance Claims Intake Coordinator at – Oviedo, Florida

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