Lead Front Desk Concierge, 8899 Beverly at PMP Management – West Hollywood, California

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Lead Front Desk Concierge, 8899 Beverly Blvd, West Hollywood, CA.

Who We Are

Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Texas, and Colorado. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest-growing management firms in each of our respective submarkets, which provides our team members a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms:

Instagram/pmpmanage Facebook/pmpmanage Linkedin/company/pmpmanagement

Who We’re Looking For

PMP is seeking energetic, passionate, personable, and detail-oriented professionals to join our growing team. The ideal candidate will embrace change, celebrate innovation, and possess an unwavering passion for delivering exceptional customer service to our valued clients.

Position Description: Concierge Lead

The Concierge Lead will be based at the front desk and lobby of 8899 Beverly, a luxury high-rise residential community in West Hollywood. This role serves as the primary ambassador of hospitality while also providing leadership and direction to the Concierge team. The Concierge Lead is responsible for delivering an exceptional, personalized resident experience while ensuring seamless front desk operations, team alignment, and elevated service standards across all shifts.

This position acts as a role model for the Concierge team, setting the tone for professionalism, communication, and five-star service, while supporting management through administrative coordination, scheduling, inventory oversight, and resident engagement initiatives.

Key Responsibilities

• Serve as the lead representative at the front desk, greeting all residents, guests, and vendors with warmth, professionalism, and discretion.
• Act as a role model and mentor to the Concierge team, reinforcing service standards, professionalism, and accountability across all shifts.
• Oversee daily concierge operations, ensuring consistency, accuracy, and a luxury-level resident experience.
• Manage and coordinate team scheduling, shift coverage, and pass-down communication to ensure seamless operations.
• Maintain and oversee inventory levels for concierge supplies, packages, and operational materials, ensuring organization and readiness at all times.
• Draft and distribute resident communications and newsletters, enhancing community engagement and awareness of events, services, and updates.
• Serve as the primary point of contact for resident requests, ensuring timely, thoughtful, and solution-oriented responses.
• Coordinate reservations, vendor access, amenity usage, transportation, and personalized concierge services.
• Oversee package and delivery management, ensuring accurate tracking and prompt resident notification.
• Maintain detailed logs and ensure effective communication between shifts through consistent documentation.
• Support planning and execution of community events and resident experiences.
• Build and maintain relationships with preferred vendors, local businesses, and service providers to enhance offerings.
• Monitor lobby and common areas to ensure a secure, polished, and welcoming environment.
• Provide administrative support to Management, including vendor coordination, service requests, and resident correspondence.
• Maintain working knowledge of Association rules and assist in addressing minor concerns when management is not on-site.

Leadership Expectations

• Lead by example with a polished, proactive, and service-first mindset.
• Foster a collaborative, accountable, and positive team environment.
• Identify opportunities for process improvement and elevated resident experiences.
• Ensure adherence to company standards, policies, and luxury service expectations.
• Performs additional duties as assigned by the General Manager or Assistant General Manager.

Requirements

• 3–5 years of luxury hospitality, concierge, or residential front desk experience.
• Commitment to providing five-star customer service in a luxury residential environment.
• Polished, professional, and friendly demeanor.
• Associate degree or higher preferred.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Ability to work weekends, evenings, and holidays as needed to maintain luxury-level service coverage.

Knowledge, Skills & Abilities

• Exceptional communication skills, both verbal and written.
• Strong interpersonal skills with the ability to maintain professionalism in all interactions.
• Knowledge of concierge operations, including reservations, vendor coordination, and guest relations.
• Ability to manage multiple requests while maintaining accuracy and composure.
• Experience with property management and package tracking software preferred.
• Ability to anticipate resident needs and proactively offer solutions or recommendations.
• Strong problem-solving skills with a service-first mindset.
• Reliable, punctual, and dedicated to maintaining consistent attendance.

Exceptional Customer Service

Prior experience in hospitality or a luxury Highrise environment