Event Planning Manager at The Westin Chattanooga – Chattanooga, Tennessee

Join Our Team as an Event Manager — Where Details Drive the Experience

Are you someone who finds satisfaction in getting every detail right? We're looking for an onsite in-person Event Manager who takes full ownership of the client experience from the moment a contract is signed to the final bill review.

This is a client management role at its core — you'll be the primary point of contact for your assigned clients, managing everything from room blocks and event documentation to tastings, site tours, and on-property introductions. If you are efficient and detail-driven, this is a very manageable and rewarding role. If you struggle with computers or time management, it will be a difficult one.

What makes this role the right fit for the right person:

• Own the client relationship from contract to completion
• Manage the details that make events run without a hitch
• Build long-term relationships with clients and property teams
• Identify and act on every opportunity to exceed client expectations and revenue goals
• Work in an environment where doing the job well is genuinely valued

Experience with Marriott's CI platform at any level is a significant asset and will be recognized in compensation. Hotel operational experience — whether in rooms, food & beverage, or event management — is strongly preferred.

If you care about doing the job right and are looking for a role where that matters, we want to hear from you.

Job Title: Event Manager

Department: Sales

Reports to: Director of Sales

Status: Exempt/Salary

Job Summary:

The Event Manager is responsible for managing the full client experience from contract to completion. This role owns the event process end-to-end — preparing all event documentation, coordinating with Sales and property departments, and serving as the primary point of contact for assigned clients throughout pre-event, event, and post-event phases. A core function of this role is maximizing revenue by understanding each client's contracted minimum and actively identifying opportunities to sell above and beyond it. The right person for this role is detail-driven, takes ownership of their work, and thrives managing multiple clients and timelines simultaneously — from long-range bookings to last-minute requests.

Duties/Responsibilities:

• Ensures events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with clients prior to processing the final bill.
• Manages group room blocks and meeting space for assigned groups.
• Actively sells food & beverage and coordinates audio-visual services to meet and exceed each client's contracted minimum.
• Creates and manages all Banquet Event Orders (BEOs) and event documentation with a high degree of accuracy.
• Acts as the primary liaison between the Sales Manager and the client from contract turnover through post-event, handling major changes, client introductions, and all client-facing communication throughout.
• Schedules and facilitates customer site inspections, tastings, in-person planning meetings, and property tours.
• Coordinates all event details verbally and in writing with clients and property operations teams.
• Conducts pre-event and post-event meetings as needed to communicate group needs and gather feedback.
• Manages all post-event administrative responsibilities for assigned clients.
• Works with property staff to identify and resolve operational challenges before and during events.
• Solicits feedback from property departments to identify areas for improvement to enhance the Event Planner's experience.
• Performs other duties as assigned to meet business needs.

Compensation: Salary is commensurate with experience. Candidates with hotel event management experience, CI platform knowledge, or a qualifying hospitality degree will be considered for higher compensation accordingly.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This posting does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Required Skills/Abilities:

• Must be able to communicate in English effectively in writing, by telephone, and in person.
• Excellent customer service skills.
• Ability to work effectively in a team environment.
• Strong organizational skills and exceptional attention to detail — this role manages a high volume of moving parts across multiple clients and timelines.
• Proficiency with computers and standard office software, including Microsoft Office; ability to learn property-specific systems quickly.
• Basic sales skills with the ability to identify and act on upselling opportunities.
• Ability to manage time effectively and work efficiently with the tools and systems available.
• Ability to look at both the big picture and the fine details simultaneously.

Education and Experience:

• 1+ years of hotel event management experience in a high-volume property environment preferred
• 1+ years of hotel experience in rooms (sales, front desk, etc.) , food & beverage, or a related operational role considered
• Detail oriented, tech savvy, and able to learn new systems and property-specific processes quickly
• Some exposure to sales, upselling, or client-facing work
• Experience with Banquet Event Orders (BEOs) is a plus
• Experience with Marriott's CI platform at any level is a significant asset and will be reflected in compensation
• Marriott or Westin brand experience is a plus
• A degree in Hospitality, Hotel & Restaurant Management, or a related field may substitute for experience requirements if the program included training in hotel operations or Marriott's CI platform

Supervisory Responsibilities:

• No supervisory responsibilities.

Physical Requirements:

• Finger dexterity to type, to write, and work on a computer.
• Must speak in a clear, understandable voice and hear at a basic level, and understand English.
• Must be able to sit at a desk in an office environment for 8+ hours a day. This is primarily a computer-based role and requires sustained seated work for the majority of the workday.
• Must be able to walk the property and stand for periods of time during site visits and event coverage.