Field Service Dispatcher / Service Coordinator (Entry-Level) at Quest International – Irvine, California

Field Service Dispatcher (Entry-Level Operations) – Temp to Hire
Quest International, Inc.
Irvine, CA 92618
Monday–Friday | 8:00 AM–5:00 PM
$22.50/hour
100% Onsite

This is an entry-level operations role with growth opportunity. Candidates seeking higher hourly rates or senior-level compensation may not find this role aligned.

This is an entry-level opportunity for candidates with at least 1 year of experience in dispatching, scheduling, logistics coordination, or service operations who want to grow into Field Service Operations.

This is not a front desk, receptionist, or general administrative role.

You will be responsible for scheduling and dispatching field service technicians, managing real-time service activity, and ensuring work orders are executed accurately in a high-volume environment.

This is a high-volume operations role, not a basic customer service position.

• You will manage multiple schedules, calls, and technician updates at the same time
• Priorities will shift throughout the day — requires real-time decision making
• You will coordinate field technicians and service jobs, not just answer calls
• This role requires urgency, accuracy, and strong follow-through
• You must be comfortable working in a fast-paced, sometimes high-pressure environment

If you are looking for a slower-paced administrative or front desk role, this position will not be a fit.

• Dispatch and schedule field service technicians nationwide
• Manage real-time schedule changes and urgent updates
• Create and update Service Orders (SOs) and Return Authorizations (RAs)
• Track parts shipments, ETAs, and delivery confirmations
• Communicate with technicians and customers throughout the service lifecycle
• Handle escalations, reschedules, and service disruptions
• Maintain accurate ERP/CRM documentation

• Minimum 1 year of dispatching, logistics coordination, or scheduling technicians/drivers/service teams
• Experience using ERP, CRM, ticketing, or work order systems
• Strong Microsoft Excel skills (sorting, filters, basic formulas)
• Experience in a high-volume call / coordination environment
• Ability to manage real-time schedule changes and escalations
• Must be able to work 100% onsite in Irvine, CA (Mon–Fri, 8–5)
• Experience must include coordination, scheduling, or dispatch responsibilities — not just general customer service or front desk support

• Field service, logistics, HVAC, construction, or technical dispatch experience
• Parts tracking / shipment coordination
• Experience working with technicians or service teams

• High-volume phone + scheduling environment
• Frequent schedule changes
• Urgent technician updates
• Detail-driven documentation workflow

Clear path into Field Service Operations and Dispatch leadership for strong performers.

If you have at least 1 year of real coordination, scheduling, or dispatch experience and want to grow in a structured, fast-paced operations environment, apply today.