Quick Lane Service Advisor at Ted Britt Automotive Group – Fairfax, Virginia

Join the Ted Britt Automotive Group Team! We are looking for an experienced and customer-focused Automotive Service Advisor to join our Quick Lane location. This role is ideal for someone who excels in communication, thrives in a fast-paced environment, and is passionate about providing exceptional customer service.

Responsibilities

• Assist customers with their vehicle service needs from check-in to delivery.
• Provide accurate cost estimates and repair recommendations.
• Coordinate repairs with technicians and communicate updates to customers.
• Review completed work and ensure customer satisfaction.
• Promote additional maintenance services and maintain profitability goals.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum 2 years of experience as an Automotive Service Advisor or similar customer service role.
• Strong knowledge of vehicle systems, maintenance, and repair processes.
• Proficiency in dealership management systems (Reynolds preferred).
• Excellent communication, organizational, and multitasking skills.
• Ability to build trust and rapport with customers and technicians.
• Proficient in Microsoft Office and general computer applications.
• Valid driver’s license with a clean driving record.
• Professional appearance and positive attitude.

Compensation & Benefits

• Competitive base pay plus commission opportunities
• Medical, Dental, and Vision Insurance
• LegalShield Coverage
• Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
• 401(k) with Employer Match
• Paid Sick Leave, Vacation, and Holidays
• Ongoing training and professional development
• Employee discounts on vehicles, parts, and services

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