Onboarding Coordinator at JVS Boston – Boston, Massachusetts

JVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers; and to partner with employers to hire, develop and retain productive workforces.

JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce.

Under the direction of the Lead Operations Specialist, the E2E Onboarding Coordinator plays a key support role for JVS’ innovative and successful refugee and immigrant services within the English 2 Employment (E2E) Program. Strong organizational skills, excellent computer skills and good communication skills are critical to success. This position requires strong attention to detail and follow-through, as well as outstanding customer service skills.

The English to Employment (E2E) program provides vocational ESOL classes and career coaching to immigrants and refugees seeking new or better employment and career advancement. The E2E Onboarding Coordinator is responsible for supporting the members of the E2E Programs as they deliver ESOL classes and coaching. They will coordinate intake activities and contact with E2E applicants, assessing applicants’ English language level and creating preliminary employment plans with accepted clients; and provide other administrative and direct supports for day-to-day operations. The E2E Onboarding Coordinator is a part of a larger JVS team, all of whom are supporting the education, training, and employment needs of clients and partners. The E2E Onboarding Coordinator is an active member of the Workforce Advancement and VESOL Services and Refugee teams, thereby equitably contributing to Team performance goals and working to support the overall mission and philosophy of JVS.

Builds relationships, collaboration and teamwork:

• Support the mission and philosophy of the JVS and the Refugee Services team
• Establish positive working relationships with all members of the Refugee Services team and others at JVS.
• Work collaboratively with and encourage collaboration between team members to ensure performance goals for departments are met
• Attend and actively participate in staff meetings and team-based projects
• Direct and navigate callers on how to obtain information for complete forms on JVS and/or MassHire websites.

Administrative/Communication:

• Assist with data entry and integration within database systems for JVS, funders and employers
• Manage program applications, candidate lists and organize calls to screen for eligibility and interest
• Coordinate and complete screening and intake for program applicants by phone, text, email, video conference and/or in person
• Facilitate client pre and post language assessments
• Meet with clients to complete employment plans and draft resumes and cover letters
• Assist with data entry for E2E in Excel and Salesforce
• Assist with E2E reporting – both qualitative and quantitative
• Understand when clients are eligible for enrollment in other JVS programs and communicate with the Client Services team.
• Support recruitment efforts for E2E
• Monitor voicemail and email inquiries and respond to inquiries
• Work collaboratively with team members to ensure performance goals are met
• Attend and actively participate in staff meetings and team-based projects
• Resolve and deescalate difficult customer situations with knowledge of principles and processes for providing customer services.
• Provide Welcome Center coverage and support as needed

Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• 1-3 years of office support and outreach work strongly preferred
• 1-3 years of experience working with individuals with barriers to employment or related experience
• Excellent typing and Microsoft Office Suite / Microsoft 365, high proficiency in Word and Excel required
• Experience and skill in database programs (i.e. Salesforce)
• Interpersonal, communication and organizational skills
• Ability to work as part of a team
• Demonstrated ability to work independently
• Speakers of multiple languages strongly encouraged to apply
  • Highly sought: Haitian Creole speakers
  • Nice to have: Spanish, Arabic, or French speakers

Frequent meetings with clients, partners, and colleagues. Will attend occasional off-site meetings with partner organizations in and around the greater Boston area. Service delivery is currently hybrid (in-person at JVS offices and remotely online) and is subject to change. Ability to work in-person at JVS offices as needed weekly is required.

JVS is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds diversity and its strengths, JVS will better serve our local communities and continue to provide quality services.