Customer Access Senior/UKHC at University of Kentucky – Lexington, Kentucky

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This position requires regularly sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds.

Days, Monday-Friday, 8am-5pm. Remote schedule options available.

The primary responsibilities of the Customer Access Senior, for the UK HealthCare Patient Access Call Center, include: resolution of escalated Patient Access problems; hire, train, coach and supervise Customer Access Associates; monitor work groups performance, as well as volumes, productivity, audits and accuracy reports; commitment to excellent customer service; process standardization activities of workflow and efficiency improvements; ensure compliance with University, federal, state, and local regulations.

The ideal candidate will possess strong leadership skills, attention to detail, and customer focus.

Five or more years of healthcare and/or customer service experience preferred.

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.