Warranty Coordinator at Folience Inc – Sumner, Iowa

Join the Team That Builds Life-Saving Vehicles

Why Life Line?

At Life Line, you won’t just build parts — you’ll help build ambulances that save lives every day. When you join our team, you become part of something bigger. We foster a supportive, team-oriented environment where your skills grow, your hard work is valued, and your contributions truly make a difference.

Position Summary

The Warranty Coordinator is responsible for managing and supporting the warranty process for Life Line Emergency Vehicles. This role serves as a primary point of contact for dealers and customers, providing timely responses, troubleshooting support, and resolution of warranty-related concerns.

This position plays a critical role in evaluating, investigating, and processing warranty claims while maintaining strong communication across internal departments including Electrical, Parts, Production, and Management. The Warranty Coordinator ensures a high level of customer satisfaction while supporting continuous improvement initiatives within the organization.

Key Responsibilities

Warranty Administration

• Receive, review, and process incoming warranty claims from dealers and customers
• Evaluate claims for accuracy, completeness, and warranty eligibility
• Coordinate with internal teams to determine root cause and appropriate resolution
• Track and maintain warranty claims through completion, ensuring timely closure
• Maintain accurate documentation and records within company systems

Customer & Dealer Support

• Serve as a primary contact for dealer and customer warranty inquiries
• Respond to calls and emails in a timely and professional manner
• Provide troubleshooting assistance and guidance for field issues
• Communicate warranty decisions clearly, including approvals and denials
• Maintain strong, professional relationships with dealers and customers

Cross-Functional Collaboration

• Work closely with Electrical, Parts, Production, and Engineering teams to resolve issues
• Support internal employees with warranty-related questions and concerns
• Coordinate parts replacement, repair approvals, and technical support as needed
• Escalate complex or high-impact issues to management when necessary

Data Entry & Reporting

• Accurately enter warranty claims, notes, and updates into tracking systems
• Maintain organized records for reporting and trend analysis
• Assist in identifying recurring issues and trends to support quality improvements
• Support development of reports and dashboards (e.g., warranty tracking metrics)

Continuous Improvement

• Participate in investigations and root cause analysis for recurring warranty issues
• Provide feedback to Quality and Engineering teams to reduce future claims
• Assist in improving warranty processes, procedures, and documentation
• Support SOP development and updates related to warranty operations

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Previous experience in customer service, warranty, quality, or technical support preferred
• Experience in manufacturing or automotive/ambulance industry is a plus

Skills & Competencies

• Strong problem-solving and troubleshooting abilities
• Excellent communication skills (verbal and written)
• Ability to manage multiple tasks and prioritize effectively
• High attention to detail and organizational skills
• Proficiency in Microsoft Office (Excel, Outlook, etc.)
• Ability to learn and utilize internal systems (e.g., QMS software, ERP systems)
• Strong interpersonal skills with the ability to build relationships across departments

Work Environment

• Frequent interaction with internal teams, dealers, and customers
• Office-based role with regular communication via phone and computer systems
• Fast-paced environment requiring adaptability and responsiveness

Contingencies of Employment

Additional Information

This position requires frequent interaction with a variety of significant internal and external customers and is an active member of the Life Line Emergency Vehicle Team. The Warranty Coordinator plays a key role in supporting both customer satisfaction and continuous quality improvement across the organization.

Equal Opportunity Employer

Life Line is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, or any other protected status.