Customer Service Specialist at A R Arena Products – Rochester, New York

Drive innovation, deliver sustainability, shape the future of packaging!

At Arena Products innovation isn’t just what we do — it’s who we are. As trailblazers in reusable transport packaging, we’re redefining how products move through the supply chain while reducing waste and driving sustainability.

We’re a family-owned business with big impact, serving industries from dairy and fresh produce to non-hazardous chemicals and health & beauty. Our team combines creative design, smart engineering, and advanced manufacturing to deliver packaging solutions that perform better and last longer.

Do you take pride in accuracy, organization, and seeing tasks through from start to finish? If so, this role was designed with you in mind.

We are seeking a Customer Service Specialist who excels in precision, follow-through, and clear communication. In this role, you will play a critical part in ensuring customer orders are processed accurately and efficiently while supporting internal teams and maintaining strong customer relationship

Essential Job Functions

• Accurately enter and process purchase orders in a timely manner
• Diligently follow purchase orders through to completion, working with appropriate parties to quickly resolve issues that delay timely processing
• Answer incoming calls in support of sales team, customers, and suppliers
• Support the company’s administrative staff in a variety of general office and clerical tasks
• Communicate and follow up effectively with all departments regarding customer orders
• Maintain excellent working relationships with account contacts to ensure customer satisfaction
• Resolve customer problems or concerns in a manner that meets the expectations of the customer while at the same time considering the impact to the company
• Maintain data and control documents required to ensure orders can be accurately processed.
• Performs other duties as assigned

Education and Experience

• Associates degree in business or equivalent (preferred)
• 1-2 years clerical/administrative experience (preferred)
• NetSuite Experience a plus

Knowledge, Skills, and Abilities

• Strong attention to detail
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities

Physical Requirements

While performing the duties of this job, the employee is frequently required to sit, stand bend, and reach with hands and arms.?

Work Environment

This role is primarily based in a typical office setting.