IT Support Engineer at SYOS AEROSPACE – Mount Maunganui, Bay of Plenty

SYOS is a fast-growing global robotics and aerospace company, driving the development of cutting-edge uncrewed vehicles (drones) across air, land, and sea for dual-use applications. We are committed to pushing technological boundaries and delivering exceptional products that consistently exceed customer expectations.

As an IT Support Engineer, you will be a key contributor to maintaining and advancing SYOS' IT infrastructure and security posture in New Zealand. You will play a critical role in ensuring the stability, security, and continuous improvement of our IT systems while working under the strategic direction of our UK-based IT Manager. This is a permanent New Zealand-based role where you will take ownership of day-to-day IT operations across our NZ sites and lead the growth of the local IT team as business needs evolve.

Job Responsibilities:

Provide advanced technical support for user hardware, software, and network infrastructure across NZ operations, ensuring minimal disruption to business-critical activities. Take ownership of incident and problem management, handling complex technical challenges independently with timely resolution and thorough documentation. Monitor system performance, implement optimisation strategies, and oversee backup, patching, and disaster recovery processes for NZ systems. Develop and deploy security solutions in response to vulnerability alerts within strict timeframes, ensuring compliance with Cyber Essentials Plus standards and defence industry security requirements. Support IT projects, system upgrades, testing, and rollouts across New Zealand sites. Proactively identify IT risks and opportunities for infrastructure improvement. Create and maintain comprehensive technical documentation for systems, processes, and procedures. Manage IT asset tracking, stock levels, and vendor relationships for procurement and escalated support. Collaborate with the UK-based IT Manager on strategic IT development plans and security initiatives. Lead the growth and development of the NZ IT support team as business requirements expand, providing mentorship and guidance to junior staff.

Required Skills and Experience:

3+ years of experience in 2nd line IT support or systems administration. Strong expertise in Microsoft Windows 11, Windows Server, and M365 administration. Proven experience with Group Policy and Intune configurations. Experience implementing and managing internet and email filtering solutions. Solid networking knowledge including firewalls, Wi-Fi, TCP/IP, DNS, and DHCP. Mobile device support and MDM platform administration experience. Hands-on experience supporting Microsoft Exchange, Teams, and SharePoint. Strong understanding of ITIL processes and experience with ITSM tools. Demonstrated ability to work autonomously and take ownership of complex technical challenges. Excellent troubleshooting, problem-solving, and analytical skills. Strong communication and customer service capabilities. Experience working within environments requiring strict security and regulatory compliance, ideally in defence or aerospace sectors.

Preferred Qualifications:

Linux (Ubuntu) administration experience. Experience with virtualisation technologies (VMware, Hyper-V). Cloud platform experience, particularly with Intune, Azure, or AWS. Demonstrated experience with Cyber Essentials Plus standards and auditing processes. PowerShell scripting and automation capabilities. Microsoft certifications (MCSA, Azure Administrator, etc.). CompTIA A+/Network+ or CCNA certifications. ITIL Foundation certification.

What We Offer:

A dynamic and fast-paced environment working on state-of-the-art autonomous vehicle technology. Opportunities for career growth and leadership development in a high-tech, innovative team. Competitive salary and benefits package. Autonomy to shape and lead NZ IT operations. Continuous learning opportunities in cutting-edge cybersecurity and infrastructure technologies. Close collaboration with international teams across the UK

How to Apply:

If you are a passionate IT professional who thrives on autonomy, excels at cybersecurity, and is excited about supporting cutting-edge autonomous vehicle technology, please apply now and we will be in touch if you are successful.

Location:

This position is based onsite in Mount Maunganui, New Zealand. Known for its stunning surf beaches, vibrant culture, and burgeoning tech scene, Mount Maunganui offers an excellent quality of life and a conducive environment for innovation.

Please note: We kindly ask that recruiters and recruitment agencies do not contact us regarding this role. Thank you!