Product Support Specialist (Communications) at Preformed Line Products – Mayfield Village, Ohio

As a Product Support Specialist, you will be responsible for matters related to new product development and technical support for new and existing product lines, both domestically and worldwide.

Duties & Responsibilities:

• Provide technical support to customers, sales network, customer service personnel, and international subsidiaries.
• Initiate new project requests.
• Work with sales network and end users to investigate material usage and industry pricing to enhance the success of new product development.
• Monitor progress on new product development and work with Engineers on existing products to make changes necessary to meet the changing requirements of customers or industry standards.
• Work with engineering to write and release industry-focused seminar papers based on laboratory and field research.
• Analyze and resolve product malfunctions and complaints.
• Visit customer locations to provide product training.
• Travel when required with sales network personnel in support of sales efforts and to identify new opportunities.

Qualifications and Requirements

• Associate’s degree in electrical or mechanical engineering technology preferred or equivalent work experience.
• 1-3 years of experience in the markets PLP serves or with the products PLP uses
• Ability to use a computer and applications such as Microsoft Word and Excel.
• Ability to effectively communicate in both verbal and written situations involving customers, internal personnel, and field sales service representatives
• Good verbal and written communication skills

Travel:

• 10% or less

Schedule

• Fulltime
• Standard office hours with flextime

Benefits:

• 401(k) with a company match equal to 25% of the first 8% of pre-tax dollars contributed by the employee for the first two years
• Enrollment in company profit sharing after two years
• Medical, dental & vision insurance, including free preventative care
• Wellness & Employee Assistance Program (EAP)
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, paid company holidays, and vacation purchase program
• Short & long-term disability
• Parental & family leave; military leave
• Inclusive & welcoming company culture
• Career development & tuition assistance
• Student loan debt repayment program

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