Customer Payments Specialist at LSPedia Inc – Farmington Hills, Michigan

Location: Farmington Hills, MI
Reports to: Customer Success Manager
Type: Full-Time

LSPedia is a fast-growing SaaS company serving the pharmaceutical supply chain. We are seeking a highly organized, customer-friendly Accounts Receivable & Customer Payments Specialist to ensure timely and accurate collection of subscription and services payments while preserving strong customer relationships.

This role is responsible for monitoring customer payment activity, identifying failed or overdue payments, and proactively engaging customers to resolve issues such as expired credit cards, billing errors, or payment delays.

1. Key Responsibilities
2. Monitor customer new subscription, renewals, and credit card payments daily
3. Identify failed, declined, or overdue payments and take prompt follow-up action
4. Contact customers professionally and courteously to resolve payment issues
5. Assist customers with setting up, updating expired credit cards, or payment methods
6. Coordinate with Customer Success and Support teams to ensure smooth resolution
7. Maintain accurate notes and records in CRM
8. Track collection status and escalate unresolved issues appropriately
9. Support monthly close by reconcile payments in CRM and Sales Receipt in Accounting System.
10. What Success Looks Like
11. High on-time payment rate and reduced aging AR
12. Positive customer feedback during payment-related interactions
13. Minimal escalations and disputes
14. Clean, accurate billing and payment records
15. Qualifications
16. 3+years experience in accounts receivable, billing, or subscription collections

• Experience in SaaS, subscription, or recurring billing environments preferred
• Strong communication skills with a calm, pleasant, and professional demeanor
• High attention to detail and strong follow-through
• Comfortable working with CRM, billing platforms, and accounting systems (Hubspot, QBO, Stripe, Paypal, etc.)
• Ability to handle sensitive financial conversations with empathy and clarity
• Why This Role Matters

You will play a critical role in maintaining LSPedia’ s financial health while preserving the trust and experience of our customers. This role requires both financial discipline and customer care.

1. Personality Profile That Succeeds Here
2. Firm but kind
3. Persistent, not aggressive
4. Organized and detail-oriented
5. Comfortable on the phone
6. Takes pride in clean, accurate execution