Front Office Manager at VH MALIHA CHICAGO INC – Chicago, Illinois

Front Office Manager

We are seeking a highly organized and personable Front Office Manager to lead our front desk operations and ensure an exceptional experience for our guests. This role offers an exciting opportunity to be the face of our organization, overseeing daily administrative functions and maintaining high standards of customer service. If you are a proactive leader with excellent communication skills, we invite you to join our dynamic team.

Key Responsibilities:

- Oversee the daily operations of the front desk, including check-in and check-out procedures

- Manage and train front office staff to deliver outstanding customer service

- Handle guest inquiries, complaints, and requests promptly and professionally

- Maintain accurate records of reservations, billing, and guest information

- Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations

- Monitor and manage front desk supplies and equipment

- Implement and uphold company policies and procedures related to guest services

- Assist in administrative tasks such as reporting, scheduling, and inventory management

Skills and Qualifications:

- Proven experience in front office or hospitality management

- Excellent interpersonal and communication skills

- Strong organizational and multitasking abilities

- Leadership skills with the ability to motivate and manage a team

- Proficiency in hotel management software and MS Office Suite

- Ability to remain calm and professional under pressure

- High school diploma or equivalent; additional hospitality or management training is a plus

Join our team and be part of a company that values growth, professionalism, and a commitment to delivering memorable guest experiences. We offer a supportive work environment, opportunities for advancement, and comprehensive benefits.

• High school diploma or equivalent required; associate’s or bachelor’s degree in hospitality management, hotel management, or a related field preferred
  
• Minimum of 2–5 years of experience in hotel front desk operations; prior supervisory or management experience required
  
• Strong knowledge of hotel front office procedures, including guest check-in and check-out, reservations, room assignments, and cash handling
  
• Experience using hotel property management systems (PMS) such as Opera, OnQ, or similar systems
  
• Proven ability to lead, train, schedule, and supervise front desk staff to ensure excellent guest service
  
• Excellent customer service and guest relations skills, with the ability to resolve complaints and service recovery issues professionally
  
• Strong communication skills, both verbal and written, with guests, staff, and hotel management
  
• Ability to manage front desk operations across multiple shifts, including evenings, weekends, and holidays as required
  
• Strong organizational and multitasking skills in a fast-paced hotel environment
  
• Knowledge of hotel policies, safety procedures, and security standards
  
• Ability to handle confidential guest and company information with discretion
  
• Professional appearance and demeanor consistent with hotel standards