LEAD TRANSPORTER at Westchester Medical Center – Poughkeepsie, New York

The Lead Transporter is responsible for overseeing the safe, timely and accurate transport of patients, medical equipment and patient-related items to their destinations effectively. In addition, this position will ensure positive patient/client satisfaction by providing excellent customer service on the floor or on the telephone. This position has no supervisory responsibilities.

Responsibilities:

• Ensures accurate and timely dispatch of transport requests; ensures maximum staff productivity.
• Maintain a safe, healthy, orderly, and pleasant work environment for staff; ensures dispatch equipment is safe and in good, clean working condition.
• Understands and applies knowledge of basic transport concepts, infection control practices, and proper body mechanics.
• Understands and is able to determine, explain, and develop dispatcher logic and transporter activities; acts as a transporter when necessary.
• Ensures proper operation of company hardware, software programs, page and phone handling systems; is able to troubleshoot and work with Information Systems.
• Train new and existing employees.
• Ensures requests have been completed in an efficient and timely manner according to current departmental standards and priorities.
• Develops and promotes positive effective customer service relations with patients, patient family members, visitors and staff.
• Resolves problems related to patient, patient family members, visitors and staff.
• Acts as a positive role model; possesses integrity, focus, commitment, flexibility and diplomacy.
• Follow up on complaints, providing solutions, and reporting them to the supervisor.
• Communicates effectively with nursing personnel, clinicians, technicians, or reception and dispatch.
• Demonstrates the ability to transport patients from patient units to other departments while on stretchers, beds or in wheelchairs as requested by departments safely and adhering to time schedules.
• Demonstrates the ability to assist clinical staff in moving patients onto stretchers or into wheelchairs by using proper lifting techniques.
• Demonstrates the ability to use approved protocols for safety, hand-off and patient Identification so that patients are moved as requested and scheduled. Ensures that chart, oxygen and other transport necessities are ready at time of transport to avoid delays.
• Performs other related job duties as assigned

Qualifications/Requirements:

Experience:

• 6 months of related experience, required

Education:

• High school diploma or equivalent

Licenses / Certifications:

• N/A

Other:

• Knowledge and use of computerized materials management system.
• Ability to effectively work as a team member.
• Ability to communicate with others at all levels within the organization.