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Customer Support at Spring River Mental Health & Wellness, Inc. – Columbus, Kansas

Spring River Mental Health & Wellness, Inc.
Columbus, Kansas, 66725, United States
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About This Position

Customer Support
Pay starting from $18.00
Job Type: Full Time (40 hours per week)
Schedule (Rotates Weekly):
  • Monday, Wednesday, Thursday: 7:45am - 4:45pm or 8:00am - 5:00pm
  • Tuesday: 7:45am - 4:45pm or 9:00am - 6:00pm
  • Friday: 7:45am - 4:45pm or 8:15am - 5:15pm
Overview

To provide quality customer service to clients, co-workers, and the public.

Primary Duties and Responsibilities
  • Provide professional and friendly customer service at the front desk which includes greeting clients and visitors in a calm and courteous manner as they check-in.
  • Ensuring the front office is open and ready to serve clients by posted office hours.
  • Answering and operating a multi-line phone system with the ability to attend to calls efficiently and professionally, provide basic information, and route calls accordingly to the appropriate personnel.
  • Completion of the check-in process as clients present for services including the gathering or updating of documentation such as demographic information, insurance, release of information, etc.
  • Collection of payments and informing clients of their payment responsibilities in a courteous but affirmative manner.
  • Assist clients and staff with scheduling of appointments and complete appointment reminder calls.
  • Accurate and timely entry of clerical data into the Electronic Health Record.
    • Maintain a clean and organized workspace and cleaning of client lobby according to schedule and as needed.
  • Maintain patient confidence and protects operations by adhering to federal mandated confidentiality and non-disclosure practices (HIPAA).
  • Promote a professional work environment by representing the organization in a positive way through interactions with clients, co-workers and the public, adherence to scheduled work expectations, and demonstrating a consistent and organized approach in completing duties.
  • Provide general clerical support including word processing, scanning, filing, and general office procedures.
  • Ability to travel to complete work at satellite office, as needed.
  • Other duties as assigned by the Customer Support Supervisor.
Typical Physical Demands and Working Conditions
  • Sitting for long periods of time
  • Occasional bending, stretching, or lifting
  • Ability to work under high stress conditions for periods of time
  • Ability to hear normal range of voice
  • Ability to prepare written reports and use telephone equipment
  • Computer keyboard/monitor work
  • Prolonged data entry and viewing monitor for extended periods
  • Normal office environment
  • Occasional exposure to communicable diseases and other conditions in a clinic environment
  • Ability to drive/report to other offices, as needed, for coverage
Job Qualifications
  • High school diploma or equivalent
  • Experience providing customer service, fluency with computer software, office equipment, and high attention to detail
  • At least 21 years of age
  • Ability to work in an environment that can be fast paced for periods of time requiring the ability to multitask, prioritize work, and maintain a friendly and professional attitude

Spring River Mental Health & Wellness, Inc. Benefits

403(b) Retirement Plan with employer matching
Paid Time Off
8 Company Paid Holidays
Employee Fitness Center Membership
Health Insurance
Life & Disability Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account
Employee Assistance Program
Professional Development Assistance

Job Location

Columbus, Kansas, 66725, United States
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Job Location

This job is located in the Columbus, Kansas, 66725, United States region.

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