Pediatric Patient Scheduler & Medical Receptionist in El Paso, Texas at Childrens Eye Center Of El Paso

About The Children's Eye Center of El Paso

The Children’s Eye Center has been a trusted provider of pediatric ophthalmology in El Paso since 1996. Founded and led by Dr. Violeta Radenovich, the area’s only female, U.S. residency- and fellowship-trained pediatric ophthalmologist, we deliver top-tier eye care in a warm, child-friendly setting. With an on-site optical boutique dedicated exclusively to children, we provide comprehensive diagnosis, treatment, and vision solutions—all under one roof. Join us in helping kids see better every day.

Job Summary:
We are seeking a compassionate, detail-oriented Pediatric Medical Scheduler & Medical Receptionist to join our specialty eye care practice. This role is essential in coordinating ophthalmic appointments, supporting families, and ensuring efficient clinic flow while delivering excellent patient service.

Key Responsibilities:

• Schedule, reschedule, and confirm pediatric ophthalmology appointments (new patients & follow-ups)
• Manage referrals from optometrists, pediatricians, and other specialists
• Verify patient demographics and insurance information
• Communicate appointment instructions clearly to parents and guardians (dilation, arrival times, length of visit)
• Manage high call volumes in a fast-paced specialty clinic
• Document scheduling notes accurately in the EHR system
• Handle cancellations, waitlists, and urgent or time-sensitive eye conditions

Qualifications:

• High school diploma or equivalent (required)
• Prior medical scheduling or ophthalmology/optometry front desk experience (required)
• Experience in pediatrics or specialty healthcare (strongly preferred)
• Familiarity with ophthalmology terminology is a plus (strabismus, amblyopia, refractions, etc.)
• Strong communication and customer service skills
• Ability to multitask and remain calm under pressure
• Proficiency with EHR systems and basic computer skills
• Bilingual (English/Spanish) required

Skills & Attributes:

• Friendly and empathetic approach with children and families
• Strong organizational and time-management skills
• Attention to detail and accuracy
• Professional phone etiquette
• Team-oriented mindset
• Ability to explain complex scheduling needs in a reassuring way

Benefits (if applicable):

• Competitive pay
• Medical benefits
• Paid time off and holidays
• Opportunities for growth and ophthalmology training