What is the role of a Customer Service Associate at Lovibond?

The Customer Service Associate position at Lovibond is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Customer Service Associate job located?

Sarasota, Florida, 34243, United States

What type of employment is offered for this Customer Service Associate role?

Full-time or part-time position

How can I apply for the Customer Service Associate position at Lovibond?

You can apply directly through the application link provided.

Customer Service Associate at Lovibond

Customer Service Associate

Tintometer, Inc., based in Sarasota, FL, seeks a Bi-lingual Customer Service Associate to become part of the Lovibond team and help us in our commitment to putting customers first by providing excellent service and great product experiences.

Reporting to the Vice President of Operations and Supply Chain, the Customer Service Associate is responsible for ensuring that customer's orders are fulfilled in a timely and satisfactorily manner. This position supports sales efforts by providing a variety of services, solutions, and support to existing customers. This includes but is not limited to processing orders, shipping, sending/receiving invoices, purchase orders, and collecting outstanding accounts receivable payments. The ideal candidate will have experience in customer service and order processing and demonstrate a high level of order processing accuracy.

Responsibilities:

Communicate with customers via email, video calls, and telephone, to successfully maintain and improve the customer experience.
Review incoming customer purchase orders for completeness and accuracy
Research and resolve order errors for further processing
Enter sales orders into the ERP system.
Respond to inquiries regarding pricing and product availability.
Complete all sales orders according to company policies
Generate pick tickets for the warehouse.
Prepare other order-related documentation
Generate and send order acknowledgements indicating expected ship dates, pricing, anticipated delays, payment terms and quantities
Work with production, sales, warehouse, or delivery personnel to trace or accelerate shipments.
Complete customer follow-up communication to ensure order and service expectations have been met.
Maintain customer information and enter leads and new contacts into CRM software.
Backup other customer service personnel as required
Communicate other opportunities to internal customers.
Recommend merchandise or services that will meet or improve upon customers' needs.
Handle a variety of sensitive and confidential information.
Maintain a safe work environment by following standards and procedures
Perform other related duties as assigned

Experience, Skills, and Knowledge:

High School diploma or GED.
Bilingual in Spanish is required.
Excellent communications skills, both written and verbal.
Prior experience entering data into a database or computer software.
Experience with daily office tasks, such as answering phones, sending faxes, or filing documents
Knowledge of ERP software preferred (Traverse)
Possess a high level of organization, reliability, and attention to detail.
Adept at maintaining a professional manner in all customer interactions both internal and external
Self-starter with the ability to work under pressure to meet deadlines
Quick learner who is able to work independently. must be accurate and repeatable
Proficient in Microsoft Office Suite or related software
Demonstrated ability to work in a team environment comfortably and effectively

Customer Service Associate at Lovibond – Sarasota, Florida

Explore Related Opportunities

About This Position

Scan to Apply

Job Location

Frequently asked questions about this position

Latest Job Openings in Florida

CDL-A Owner Operator Driver

Pool Repair Technician

CDL-A - Intermodal truck driver

Maintenance Assistant

CRNA