Practice Manager III-Women's Care-Fort Worth at Texas Health Resources – Fort Worth, Texas

Practice Manager III-Women's Care

Position Highlights

The Practice Manager III is responsible for directing, supervising, and coordinating the daily administrative activities of both the clinical and non-clinical areas for multiple locations or a complex large practice such as one with ancillary services. Practices may have a higher level of complexity to include ancillary services, extended hours, and multiple locations. Practice Manager III may also have additional facility management responsibilities expanding beyond their practice. Manager may have some external client management responsibilities or other direct to employer programs. May be assigned to special projects, serve as mentors for new managers, and assist Director with staff development for onboarding practices.

This practice is a busy and growing OB/GYN office with physicians and midwives - supervising clinical and non-clinical staff with two supervisors, one front office and one back office. Responsible for day to day management of staff, patient concerns, physician and midwife concerns. Works closely with the Director to create good practice standards

• Work location: Fort Worth, TX
• Work hours: Full Time (40 Hours); Day Shift; Monday - Friday, 08:00 AM - 5:00 PM.

Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex.

THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work.

As part of the Texas Health family and its 28,000+ employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here

Job Duties

Effectively leads and develops a team of employees including hiring, training and development, salary recommendations, initiates process to terminate access when employees separate, etc. Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures. Effectively leads and develops a team of employees including hiring, training and development, salary recommendations, initiates process to terminate access when employees separate, etc. Responsible for employee performance management and setting individual goals as outlined in policies and procedures.

Manages front office operations to maximize patient satisfaction, patient access, maintenance of medical records, verification of benefits, timely and accurate charge entry, collection of payments and customer service efforts. Supervises medical, nursing and clerical staff to ensure adequate coverage for quality patient care.
Ensures that staff is current in competencies, assessments, licensure, certifications and other annual training.

Monitors staff's time and attendance consistent with THR policies. Monitors & provides recommendations for clinic budget, goals, and objectives.

Assists clinic operations leadership to develop and implement performance goals and objectives as well as long-term planning.

Coordinates scheduling of operations to ensure proper coverage of patient appointments and out-of-office calls.

Ensures work environment complies with regulatory, licensure, compliance and accreditation requirements by monitoring the work setting on an ongoing basis to identify deficiencies, risk, and opportunities for improvement.

Serves as the first point of contact for patient and external customer complaints. Responsible for investigating all complaints relating to practice operations and routes privacy and/or Compliance complaints/issues. Escalates reoccurring problems as needed. Responsible for providing necessary summary to clinic operation leadership for High Reliability.

Acts as the liaison between the practice and Central Billing Office.

Serves as a Medical Records Custodian. Reviews authorizations and 3rd party chart review requests for validity. Ensures required Protected Health Information disclosures are tracked.

Reports all confirmed or suspected privacy breaches, patient complaints regarding privacy to the Entity Safety Officer or Compliance in timely manner. Enforces and monitors corrective action plans. Performs other duties as assigned.

Education
H.S. Diploma or equivalent required
Associates degree in Business or healthcare related field preferred

Experience
3 years Medical practice management experience with Associate's Degree required. Or 5 years Medical practice management experience without Associate's Degree is required

Skills
Possesses a strong work ethic and a high level of professionalism.
Demonstrates good understanding of health insurance and medical costs, including coding. Proficient computer and EMR skills, including but not limited to Microsoft Office suite applications such as Word and Excel.
Demonstrated business and analytic/financial skills.
Strong communication and organizational skills
Proven experience in a customer service environment.
Strong people management and development skills.
Ability to shape communications to the needs of the audience.
Knowledgeable of HIPAA, state and federal regulations governing confidentiality, release of information and record retention. Familiar with Electronic Medical Record (EMR) functionality, document imaging, and workflow. Allscripts and EPIC Care Connect EMR experience a plus.

Why Texas Health?

At Texas Health Resources, our mission is "to improve the health of the people in the communities we serve".

As part of the Texas Health family and its 28,000+ employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

Learn more about our culture, benefits, and recent awards.

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Primary Location: Fort Worth
Job: Non-Clincal Management
Organization: Texas Health Physicians Group 9250 Amberton Parkway TX 75243
Shift: Day Job
Employee Status: Regular
Job Type: Standard
Schedule: Full-time