Station Agent - Kenai at Sterling – Kenai, Alaska

Pay: $20 an hour
Job Type: Full Time

About the Role
We are seeking a reliable and customer-focused Station Agent to join our aviation operations team. This role is responsible for ensuring safe, efficient, and professional ground and passenger handling operations while maintaining strict compliance with FAA, airport, and company policies. This is an excellent opportunity to join a stable aviation company offering competitive pay, strong benefits, and opportunities for growth.

Reports to
Station Manager

Required Qualifications

•High school diploma, GED, or equivalent.

•Preferred experience as a Station Agent in a Part 121 environment.

•Proficiency in customer service (above-wing) and ramp/ground operations (below-wing).

•Demonstrated strong customer service and communication skills.

•Ability to consistently lift a minimum of 50 pounds.

•Flexible availability, including nights, weekends, and holidays.

•Ability to remain calm and effective in adverse or high-pressure situations.

•Strong multitasking and organizational skills.

What You’ll Do

Your duties include, but are not limited to:

•Passenger Services and Customer Care.

•Check in passengers and baggage while maintaining strict confidentiality of passenger flight and personal information.

•Enplane and deplane passengers safely and efficiently.

•Provide prompt, professional, and courteous customer service.

•Ensure safety and security regulations are followed when passengers access the tarmac.

•Safety, Security, and Compliance.

•Comply with all local airports, FAA and company policies and procedures.

•Conduct aircraft security search procedures as required.

•Follow all safety practices and immediately report hazardous conditions.

•Maintain currency on all required training and certifications.

•Perform GSC or CRO duties upon successful completion of required training.

•Ground and Ramp Operations.

•Perform general ground handling of aircraft, baggage, and related ground operations.

•Marshal aircraft for parking and departure; perform wing-walking duties when assigned.

•Load and unload carry-on and check baggage.

•Load catering supplies and related equipment as needed.

•Operate ground support equipment in accordance with company policies and licensing restrictions.

•Assist with aircraft ground operations while the aircraft is on the ground.

•Station Operations and Administrative Duties.

•Maintain a clean, orderly, and safe station environment.

•Ensure equipment is in proper working order and report repair needs promptly.

•Assist with station opening and closing procedures.

•Perform Cargo Load Report procedures accurately.

•Ensure all monies are accounted for, secured, and deposited in accordance with company procedures.

Why You’ll Love Working Here

•Join a stable, growing aviation company

•Fast-paced, team-oriented work environment

•Opportunity to work both above-wing and below-wing operations

•Career growth and advancement opportunities

Benefits (Full-Time Employees)

•Medical, dental, and vision insurance

•Supplemental coverage options

•Company HSA contributions

•Competitive PTO plan

•401(k)

•myIDTravel flight perks