Intake Specialist at SST Direct – Rockledge, Florida

Superior Skilled Trades (SST) is seeking an Intake Specialist to act as our first point-of-contact for phone, electronic, and in-person communication in our high-volume environment. We’re looking for someone with a professional and outgoing personality who will offer welcoming customer service throughout all interactions with field employees and customers, ensuring that all needs are met. Join our high-energy team where we pride ourselves on delivering top-tier talent solutions to our clients and offering meaningful job opportunities to skilled tradespeople throughout the country, all while maintaining a supportive internal culture!

Fulltime, Internal Position: Intake Specialist
Location: Rockledge, FL
Hourly Rate: $18.00/hr+
Schedule: Mon-Fri, 8:00 AM – 5:00 PM

Key Responsibilities

• Communication: Answering phones, gaining pertinent information in order to direct calls, managing emails, working together with internal team members.
• Customer Service: Offering a positive and welcoming experience with every interaction.
• Document & Data Management: Utilizing Excel and the entire Microsoft Suite when reviewing reports, and/or cross-checking and verifying data.
• Office Operations: Assisting the team with project-based and administrative initiatives and providing general assistance to managers and team members.

Essential Skills & Qualifications

• Prior experience managing business phone/email communication (e.g., receptionist and/or administrative assistant-type roles).
• Excellent communication (written and verbal) and interpersonal skills.
• Extremely punctual.
• Proficiency with office software (e.g., MS Office Suite, databases).
• Ability to multitask within in a fast-paced environment.
• Willingness and interest in jumping in as needed, exploring new opportunities, and taking on new tasks.
• Growth-oriented mindset.

INDH