Front Office Coordinator at Western Missouri Medical Center – Warrensburg, Missouri

PURPOSE STATEMENT

Assist in accurate scheduling, planning, organizing and motivating the activities of the Care Team to ensure the effective and efficient delivery of quality health care.

ESSENTIAL FUNCTIONS

• Welcome patients and visitors by greeting in person or on the telephone; answering or referring inquiries.
• Schedule appointments in person or via phone, managing provider schedule within set parameters. Keep patient appointments on schedule by notifying provider/nurse of patient's arrival.
• Take scheduling calls from physician offices and patients, and accurately schedule patients with the correct appointment type and status.
• Perform pre-registration duties as requested.
• Obtain correct patient demographic and insurance information.
• Accurately identify outpatient accounts requiring authorization/ pre-certification from insurance and obtain the authorization and enters into the computer system.
• Notify the patient of any non-coverage issue or “out of network” benefits as informed by the insurance company.
• Communicate with the authorization staff and other applicable staff to assure insurance issues have been addressed.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information and insurance verifications for appointments and procedures.
• Determine benefits, Co-pays and deductibles and obtain revenue.
• Maintain business office inventory and equipment by anticipating needed supplies; verifying receipt of supplies; and scheduling equipment service and repairs.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures.
• Contribute to team effort by taking on other duties as assigned.
• Contact medical facilities or departments to schedule patients for tests and/or admission.
• Performs general office duties such as answering telephones and completing insurance forms.
• Maintain regular and predictable attendance.
• Perform other essential duties as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

• High school diploma or equivalent.
• Medical office work experience preferred, including medical terminology.
• Computer experience, including advanced typing skills.
• Organizational skills.
• Communicate well with people both in personal contact and in telephone conversations.
• Follow oral and written instructions.
• Ability to handle multiple priorities.
• Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic.
• Understanding and commitment to WMMC ASPIRE values of service, promote teamwork, integrity, respect and excellence.
• Develop and maintain effective relationships with staff, patients and external customers.

PHYSICAL/MENTAL REQUIREMENTS

• Must be able to sit and stand, intermittent 8 to 10 hours a day.
• Must be able to use standard office equipment, including the telephone and computer keyboard.
• Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines.
• Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing.
• Frequently stands, walks, sits and utilizes eye/hand coordination and color definition.
• Occasionally reaches above shoulder, regularly required to lift and/or carry up to 40 lbs.
• Occasionally walks on uneven surfaces.