Customer Service Representative – Hotel Bookings at Destination Knot – Maryland

Customer Service Representative Hotel Bookings

Job Title: Remote Customer Service Representative Hotel Bookings

About Us:We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Were committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.
Position Overview:We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.Comprehensive training and ongoing support are provided to help you succeed.
Key Responsibilities:Assist clients in selecting and booking hotel accommodationsProvide accurate information on hotel amenities, pricing, and availabilityRespond promptly and professionally to client inquiries via phone, email, or online chatMaintain detailed and accurate records of client interactions and bookingsCollaborate with team members to ensure seamless client experiencesStay updated on hotel offerings, travel trends, and industry changesAttend virtual training sessions and team meetings
Requirements:Strong communication and customer service skillsFriendly, professional demeanor and positive attitudeComfortable working independently and managing time effectivelyBasic computer skills and a reliable internet connectionInterest in travel and helping clients plan memorable staysPrevious experience in customer service, hospitality, or sales is a plus but not required
What We Offer:Flexible, remote work environmentFull training and access to industry resources and toolsSupportive team culture and mentorshipIncome-earning possibilities based on performanceExclusive travel discounts and perks through industry partnersPersonal and professional development opportunities
Excited to help clients book amazing hotel stays? Apply today and become part of the team!
$40,000 - $70,000 a year