Desktop Support Analyst (Part-Time / Contract) at SnapLogic – San Mateo, California
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About This Position
End-User Support: Provide on-site and remote support in a mixed-OS environment, primarily focused on Mac (80%) and Windows (20%) systems.
Ticket Management: Monitor and route IT tickets in the queue, owning Tier-1 tickets. This includes resolving basic hardware and software issues encountered by users.
Hardware Setup: Build and image new laptops and peripherals, replacing or upgrading legacy hardware as directed.
Logistics & Inventory: Manage the shipping and receiving of IT hardware (using FedEx) and maintain an accurate inventory of laptops and equipment.
Meeting Support: Assist with the setup and support of company All Hands and department-level web conferencing meetings.
Office Collaboration: Provide hands-on support to the People Team and Front Office Manager, including shared facilities projects and ad-hoc tasks.
- Documentation: Assist in documenting support processes and basic troubleshooting procedures.
Education/Experience: Bachelor’s degree or equivalent experience; entry-level candidates with a strong interest in an IT career are encouraged to apply.
OS Knowledge: Foundational knowledge of Mac OS X and Windows 11.
Hardware Basics: Familiarity with desktop and laptop hardware, as well as common peripherals like printers and monitors.
Software Skills: Experience using Google Workspace / Google Apps for Business is a must. JAMF (Mac) and MS Intune (Windows).
Technical Awareness: Basic understanding of TCP/IP networking and PoE devices.
Communication: Strong oral and written communication skills with a focus on providing excellent customer service.
Teamwork: Ability to work well within a team environment and follow directions independently.
Physical Requirement: Ability to manage shipments and move equipment up to 50 lbs.
$25 - $30 an hour