LPN Intake Supervisor | NJ, Newton at KAREN ANN QUINLAN MEMORIAL FOUNDATION – Newton, New Jersey
About This Position
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Compensation $68,250.00 per year
Schedule: M-F 830a-430p plus traige on call responsibilities.
Medical or medical stipend. Dental, Vision, Benefit time, 401K.
Leadership & Supervision
- Supervise and mentor Intake Coordinators and support staff, providing training, guidance, and performance evaluations.
- Develop and maintain staffing schedules to ensure adequate coverage for intake operations.
- Foster a positive, team-oriented environment that promotes accountability and professional growth.
Operational Oversight
- Oversee all hospice and palliative care referrals, ensuring timely evaluation and admission decisions in compliance with organizational policies and Medicare Conditions of Participation.
- Monitor and ensure accuracy of patient registration/intake, orders, and documentation in the EMR system.
- Review daily census reports and coordinate with Billing and Clinical teams to ensure accurate data flow.
Quality & Compliance
- Ensure adherence to HIPAA regulations and organizational confidentiality standards.
- Participate in Quality Improvement initiatives, analyze intake data, and recommend process improvements.
- Maintain compliance with state and federal regulations governing hospice care.
Communication & Coordination
- Serve as the primary liaison between referral sources, physicians, and internal teams for escalated intake issues.
- Provide feedback to referral sources and ensure exceptional customer service standards.
- Respond to complex inquiries regarding eligibility and available services.
Other Duties
- Participate in committees and organizational meetings as assigned.
- Serve as backup for the Intake Coordinator role, and perform additional duties as assigned based on business needs.
- Cover on-call triage responsibilities as needed.
- Participates in all required in-service education programs and meetings.
- Adheres to all employment policies.
- Demonstrates compliance with the dress code policy by appearing well groomed, wearing ID badge while on duty and maintaining a professional appearance.
- Performs other duties as assigned.
Position Requirements
Required Skills/Abilities:
- Knowledge of the dying process; knowledge of policies and procedures of the hospice organization.
- Knowledge of regulations surrounding compliance with Medicare Conditions of Participation.
- Ability to function as a resource to patients and families during times of high stress and volatility.
- Ability to assess patients to determine appropriateness of participation in hospice.
- Ability to build constructive relationships with colleagues, and outside agencies, organizations, and individuals.
- Excellent communication skills to effectively deliver information between referral source and the hospice clinical team.
- Consistently model respect for, and accountability to, the public, patients/families, and co-workers. Communication and actions reflect care, courtesy, honesty, and professionalism.
- Convey a professional and positive image and attitude regarding the hospice organization.
Education and Experience:
Required Education and licensure: Associate degree in a related field. Licensed practical nurse; New Jersey and Pennsylvania LPN License.
Preferred Education:
Required Experience: Two (2) years of experience in a Medicare-certified Hospice/Home Care agency with at least 1 year in a leadership or supervisory role. Evidence of leadership ability; including evidence of ability to take initiative, delegate authority appropriately, ability to role model, ability to serve as a change agent.
Preferred Experience:
Fulltime/Part-timeFull-Time
Shift Days Exempt/Non-ExemptExempt LocationKaren Ann Quinlan Memorial Fdn