Veterinary Client Service Representative at Vail Valley Animal Hospital – Edwards, Colorado

Vail Valley Animal Hospital and ERis looking for an exceptional, full-time receptionist to join our team in beautiful Edwards, Colorado!

What we can offer you:

• Compensation negotiable based on credentials and experience with a hourly pay rate starting at $22-25/hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• 4 day work week - 3 days off!
• 80 Hours PTO per year
• Medical/Dental/Vision, including 401K employer match
• Employer paid life insurance
• Employer paid parental leave
• Industry first purr-ental leave
• 3 days paid bereavementleave
• And so much more!

Our ideal receptionist:

• Dependable and punctual
• Friendly and outgoing
• Team player
• Organized and self-motivated
• Computer literate
• Strong work ethic and willingness to learn
• Flexible schedule with some evening and weekend hours required
• Experience in veterinary hospital preferred
• Excellent attention to detail
• Ability to multi-task, establish priorities, and solve problems
• Ability to communicate with employees and clients in a professional and courteous manner

Job Overview:

As a Customer Service Representative yoursmile and enthusiastic greeting are what sets the tone for the client's visit. You will be on the front line' of our customer care team assisting clients on a daily basis, making sure their needs are not only met, but exceeded.

• Provide top-notch customer service by being very attentive to client and pet needs
• Answer phones, proactively schedule appointments and surgical procedures, sets reminders, manages patient and client flow including checking patients in/out, and handles basic client complaints
• Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, keeping over the counter product shelves neat and clean
• Process payment transactions
• Handle end of day accounting needs
• Maintain proper documentation in the electronic medical record
• Facilitate communication between clients and medical team as needed

Why work at The Vail Valley Animal Hospital and ER?

The Vail Valley Animal Hospital and ER is a progressive multi-doctor, state-of-the-art practice that offers 2 convenient locations, 24-hour emergency and critical care services, boarding, general small animal practice, specialist diagnostics, and procedures are on site. Our compassionate, enthusiastic, and dedicated team creates an excellent work environment and a consistent experience for our clients.

At the Vail Valley Animal Hospital, we are extremely client-service oriented and the associate's work philosophy should reflect the same. We are looking for an individual that embodies a strong work ethic, positive enthusiastic attitude, attention to detail, executive leadership and management skills, team-oriented approach, and one that truly loves what they do.

Vail, Colorado is truly one of the most beautiful places on earth situated high in the Gore Valley and surrounded by the White River National Forest. The valley offers world-class skiing, hiking, fishing, mountain biking, and a community that is second to none. The location is ideal for all your outdoor passions and still close enough to Denver to get a quick city fix. Vail satisfies and exceeds all expectations for a single lifestyle or those looking for the ideal home to raise their family.