Medical Support Assistant at Posterity Group LLC – Minneapolis, Minnesota

Posterity Group LLC is a veteran owned, service-disabled small business, headquartered in Rockville, MD, that specializes in federal government contracting and staffing. We are tasked with staffing the Minneapolis VA Health Care System with Medical Support Assistants. The Medical Support Assistant is expected to do the following:

Work Schedule:

Varies depending on needs of assigned service (variable shifts and/or rotating tours of duty.

• Will be performed at One Veterans Drive, Minneapolis, MN 55417
• Monday through Friday from 7:00am to 4:30pm
• Clinics: Audiology, Cardiovascular & Thoracic Surgery, Dental, Dermatology, General Surgery, Neurosurgery, Ophthalmology, Orthopedic Surgery, Otolaryngology, Podiatry, Plastic Surgery, Radiation Oncology, Urology, Vascular, Wound, sleep medicine, pulmonary, Cardiology, Gastroenterology, oncology, anticoagulation, infusion, Allergy, infection disease, rheumatology, renal, metabolic, move, congestive Heart failure.

The MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting and advises clinical staff on current administrative processes, and support work relating to the care and treatment given to patients in inpatient units, outpatient clinics, patient scheduling call centers, Care in the Community Support Staff (CITC), and ancillary support services. Responsibilities include but not limited to:

• Answer phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
• Schedule, cancel, re-schedule patient appointments and/or consults
• Enter no-show information and monitor appointment requests from multiple electronic sources
• Participate in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
• Monitor both inpatient and outpatient appointments in areas of responsibility
• Verify and update demographics and insurance information when patients check-in for appointments
• Coordinate administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.)
• Serve as an initial point of contact for the units, clinics, patient, call centers, CitC, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems
• Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment
• Apply, knowledge of standard procedures, utilizing medical records, and medical terminology

• at least 3 years of relevant experience
• at least a GED/High School diploma
• Microsoft office computer skills
• Experience with scheduling appointments (preferred)