Customer Service Representative/Veterinary Assistant at Animal Outpatient Specialty Network – Albuquerque, New Mexico

Are you a friendly, outgoing communicator who enjoys working with clients? Veterinary Dentistry and Oral Surgery of New Mexico, part of Animal Outpatient Specialty Network, is seeking a full-time Veterinary Assistant with shared Client Service responsibilities to join our team. The ideal candidate will have experience working in a veterinary hospital and a strong commitment to client service and patient care.

We are a multi-doctor, AAHA-accredited referral specialty practice dedicated to treating dogs and cats in Albuquerque. Our hours of operation are Monday through Thursday, 7:30 a.m. to 5:30 p.m. Because of our unique specialty, we frequently volunteer our services to zoos and sanctuaries throughout New Mexico and beyond.

Animal Outpatient Specialty Network (AOSN), is a United States based, privately-owned, veterinary outpatient specialty company with the world’s largest unified group of veterinary specialists engaged in the specialty of surgery, dermatology, oncology, dentistry, ophthalmology, cardiology and internal medicine. AOSN has become the partner of choice for board-certified veterinary specialists and the provider of choice for pet parents across the United States and Canada, providing unsurpassed care to patients and valuable peace of mind for pet owners.

In this role, you will partner with our lead Client Service Representative (CSR) to greet and welcome clients, manage appointments, and triage referrals. You will prepare clients for exam room consultations, assist doctors during examinations, review treatment plans with clients, process invoices, and collect payments.

On the clinical side, you will work alongside our technicians in the treatment area restraining patients for IV catheter placement and venipunctures, assisting doctors during surgery as needed, and preparing discharge instructions for clients. Essential daily responsibilities also include maintaining a clean and organized hospital environment, including surgical equipment and instruments, kennels, treatment areas, lobby, laundry, and restrooms. These efforts are vital to keeping our hospital running smoothly.

Education and Physical Requirements:

• High school diploma or equivalent required
• Must have experience working in the public (ie: restaurant, retail or service business)
• Experience in a veterinary hospital or doctor’s office is a plus
• Dependable attendance is required
• Must be able to lift 40 pounds
• The ability to walk, bend, squat, stand or reach constantly during a minimum 8-hour day

Benefits:

• Paid vacation
• Paid holidays
• Competitive wages
• Medical, dental, vision, dependent care FSA, and short-term disability benefit options
• Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.
• 401K with employer match
• CE opportunities
• Uniforms
• Discounts on services and medications for employee pets

If you are looking for a dynamic position that blends client communication, computer work, animal handling, and hospital maintenance, we would love to receive your application!