Auckland Showroom Manager at Cullen Jewellery – Auckland CBD, Auckland

About us:

Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.

We’re committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.

About the position:

At the heart of our brand is a commitment to going above and beyond for our clients. We are looking for an Auckland-based Showroom Manager who embodies this philosophy. You will be responsible for leading a team of experts, managing showroom operations, and ensuring that every person who walks through our door (or joins us virtually) receives a world-class experience. This role is perfect for a leader who leads by example and takes pride in representing a brand built on integrity and quality.

Key Responsibilities include:

• Oversee and participate in client appointments and communications, both in-store and online, ensuring you are leading from the front with exceptional experiences and that all relevant processes are followed;
• Coordinating and conducting after-care services, such as resizing, repairs and warranty claims, with accuracy, fast turnaround times and high client satisfaction and resolution;
• Ensuring key sales and communication metrics are met by yourself and the team without compromising on client experience;
• Promotion and advocacy for Cullen Jewellery’s commitment to ethical practices, community initiatives, and company values;
• Facilitating rostering, workforce planning and the development of team members;

What are we seeking?

• Proven experience in a people management role with a retail store, ideally within the jewellery or luxury retail environment;
• A passion for creating a culture of genuine care and outstanding experiences, both for our valued clients as well as the team members you are leading;
• Computer literacy with proficiency in managing booking portals, rostering systems, and being able to learn new systems quickly and efficiently; and
• Someone who creates innovative ideas and solutions to challenges your team encounters, with a proactive and enthusiastic approach.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Auckland, we offer all our team members with a range of benefits including:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!

If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.

Agencies, thanks for thinking of us - but we have this one covered!