Supervisor, Residential Care at Signature Health Inc – Cleveland, Ohio

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:

• Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles)
• Professional Development Support

SCOPE OF ROLE

Reporting to the Manager, Residential Services, the Supervisor, Residential Care provides daily management, leadership, supervision, and policy implementation for the residential treatment facility while supervising direct care staff (Residential Specialists) and providing direct clinical care to clients as required by program needs. The Supervisor, Residential Care will ensure best practices and guidelines are adhered to by all residential specialists and ensures most importantly, the safety and well-being of all Signature Health patients.

HOW YOU’LL SUCCEED

• Effectively manage and oversee the daily objectives and 24/7 staffing of the Residential Care team.
• Ensure that key Residential Specialist tasks, including meal preparation, cleaning, medication supervision, transportation, documentation, and security checks are completed according to defined procedures.
• Provide management support which may be required for alternate locations on an ongoing basis, or as needed for backup coverage.
• Oversee team member’s individual performance, including ongoing coaching, development, and meeting objectives through the annual review process.
• Lead by example by providing ongoing communication, teaching, and training to team members.
• Actively lead team meetings and process improvement initiatives to continuously improve work productivity, quality, and efficiency of the team.
• Assist Manager, Residential Services with interviewing potential employees and onboarding new hires.
• Assist in implementing policies and procedures that meet/exceed ODJFS, ODBH, and CARF standards to obtain and maintain licensure in good standing.
• Collaborate and coordinate services for residents, care providers, referral sources, courts, and other community stakeholders.
• Conduct or supervise residential orientation for all new residents, and new staff members conducting services in the residential treatment facility
• Supervise the organization of social/recreational activities for patents in residential care.
• Manage required documentation to comply with regulatory requirements and facilitate smooth transitions of residential patients’ admissions and discharges.
• Monitor and ensure compliance with JFS, CARF, ODBH, and professional standards.
• Facilitate staff development and training programs as assigned.
• Maintain clear communication with residential and outpatient treatment teams, referents, guardians and family members, designated liaison persons, and external agencies.
• Monitor and enforce patients’ rights and confidentially, ensuring high ethical standards.
• Monitor and report staff performance.
• Participate in all Quality Assurance and Utilization Review activities.
• Other duties as assigned.

KNOWLEDGE & EXPERIENCE

• High School Diploma or equivalent required. Associate’s degree in social science or relevant discipline preferred.
• 3 years’ experience in a behavioral health or residential setting and 1–2 years in a supervisory or leadership role preferred.
• Knowledge or specialized training/experience in a behavioral health setting.
• American Heart Association (AHA) Basic Life Support (BLS) certification is required.
• Proficiency in Microsoft Office products.

WORKING CONDITIONS

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required, including availability by phone for on-call needs.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone, or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone, or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood-borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting, and sitting, with some lifting, pushing, and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.