Post-Production Associate - Mechanicsburg, PA at Merchology – Mechanicsburg, Pennsylvania

Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam at our facility in Mechanicsburg, PA. Come see why we are a three-time Star Tribune Top Workplaces award winner!

Merchology seeks a Post-Production Associate for our PA Operations team. Reporting to the Operations Supervisor, the Post-Production Associate is a critical role that will ensure Merchology products are professionally and purposefully shipped to the satisfaction of our domestic and international customers.

PRIMARY RESPONSIBILITIES

A successful Post-Production Associate will:

• Take ownership and accountability for all safety and quality incidents within your area of responsibility.
• Be responsible for batch, domestic, and international shipping of customer orders.
• Communicate via email and HubSpot with customer service and other departments to troubleshoot order issues.
• Create shipping and fulfillment transactions for returns to suppliers and vendors.
• Troubleshoot customer returns for wrong address, missed decoration, or cancellations.
• Assist with post and shipping functions as needed.

REQUIRED QUALIFICATIONS

• High school diploma or equivalent
• 0-2 years of experience in shipping or production role
• Basic computer skills
• Positive and collaborative attitude
• Ability to follow written and verbal processes in English
• Proficiency in Microsoft Office; NetSuite, HubSpot, ShipHawk preferred
• Spanish bilingual a plus

WHAT WE OFFER

In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:

• Generous PTO
• 7 company-paid holidays
• Hybrid work schedule for select departments
• Paid volunteer time
• 401k with match
• Medical, vision, and dental insurance options, FSA, and HSA
• Company-paid life insurance
• Company-sponsored social events
• Premium brand partner discounts
• Employee Assistance Program
• Employee-led Committees in Social Events, Wellness, DE&I, and Giveback

LOCATION

• 5045 Ritter Rd, Mechanicsburg PA 17055
• 1st Shift: Monday - Friday, 8AM-4:30PM

INDUSTRY

• Business to Business eCommerce and Apparel

Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.