Member Service Advisor at Reliant Community Federal Credit Union – Rochester, New York

Status: Hourly/Non-exempt

Location: Henrietta Branch, 1200 Marketplace Drive, Rochester, NY 14623

Shift/Hours: Full-time, based on business needs. Business hours are Monday-Thursday 9am-4pm, Friday 9am-5pm and Saturday 9am-12pm. Must be flexible to meet current and future business needs.

General Summary:

Our MSA's work directly with our members each and every day, they are a strong representation of the credit union and our culture! Reliant Credit Union, ranked one of Rochester's top mid-sized workplaces eight years in a row, is seeking to add an energetic team member for our Henrietta, NY branch.

As an MSA at Reliant, you will:

• Provide a positive member experience.
• Perform routine member transactions in a professional, confidential, and accurate manner.
• Actively discuss and refer Reliant’s products and services with members and potential members.
• Identify ways to improve members’ financial lives by saving them time and/or money, or by counseling members on appropriate use of their accounts.
• Experience professional development opportunities!

We offer an excellent teamwork environment based on Accountability, Respect, and Teamwork, (ART), along with an excellent benefits package including our 401k retirement plan, life insurance benefits, insurance coverage options, career clothing, and other employee perks.

Knowledge, Skills & Abilities:

• Professional and positive attitude, with a desire to help others
• Confidence to recommend products and services
• Excellent oral and written communication skills
• Ability to work in a fast-paced environment independently as well as with a team
• Ability to work a flexible schedule, including Saturdays

Required Training and Experience:

• High school diploma or equivalent is desired.
• Previous cash handling, sales or customer service experience

Physical Requirements:

• Use keyboard, monitor, telephone, and other standard office equipment.
• Standing for extended period of time.
• Lift and move a minimum of 20 pounds.
• Capable of regular, reliable and timely attendance

Candidates considered for hire are subject to credit and other employment reference checks.

Reliant Community Federal Credit Union is proud to be an Equal Opportunity Employer, AA Disability/Veteran. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 800-724-9282 or email at careers@reliantcu.com.