Retail Resource Center Rep at Sullivan Tire Co Inc – Taunton, Massachusetts

The Sullivan Tire Retail Resource Center in Taunton, MA is looking for a new team member! If you are interested in joining a dynamic, growing company, we would love to hear from you.

Sullivan Tire is a family owned and operated company with over 1,200 employees. We offer a unique blend of opportunities for growth and strong family values.

Our Retail Resource Center is one of the major lifelines for our company, assisting the 60+ retail stores with scheduling appointments, and providing tires and service. Every day is filled with new challenges that keep you engaged, including logistics, problem-solving, and product purchasing. We pride ourselves on honesty, accuracy, and delivering!

Job Responsibilities:

Work directly with our 77+ retail locations to book appointments for tires and services

Answer incoming phone calls while providing high-quality customer service

Handle a high volume of internet communication, including e-mails and live chats

Develop and maintain effective sales practices

Handle customer questions and concerns in a quick and effective manner

Build and maintain relationships with team members, co-workers from other divisions, and customers

Constantly strive to find new and inventive ways to improve the company

Take on new and innovative projects outside standard responsibilities when the opportunity or need arises

Job Requirements:

Strong customer service focus

Creative, open-minded, and resourceful

Passionate, enthusiastic, and determined

Active listening skills

Maintain a flexible schedule (some weekends required)

Tire/automotive knowledge preferred

Strong written & oral communication skills and grammar

Punctual

Retail and/or customer service experience preferred

Benefits:

Starting pay averages $45,000 to $55,000 per year with incentives

Training and Mentoring Program. We help you invest in your career!

Medical, Dental, Life, and Disability Insurance

Paid Holidays, Personal Time and Vacations

401(k) and Profit Sharing Plans