Paralegal, Legal Operations Analyst at Potbelly Corporate – Chicago, Illinois

• $90,000 - $100,000 base salary range + annual bonus potential!
• 100% remote in the United States

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?

What’s In It For You**:

• Competitive pay with performance-based annual raises!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) WITH company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

**If hired, you must meet and maintain all eligibility requirements to qualify**

Paralegal, Legal Operations Analyst

Potbelly Sandwich Works is a subsidiary of RaceTrac, a privately held company with a diverse portfolio of convenience, retail and foodservice brands.

The Role

Potbelly Sandwich Works, LLC is seeking a Paralegal, Legal Operations Analyst to support its small, high-performing Legal Department. This individual will work closely with attorneys and business partners across the company to organize, maintain, and streamline legal processes. Ideal candidates will have exceptionally strong organizational skills, meticulous attention to detail, and experience supporting the broad range of legal matters arising for a large multi-unit operator. Experience at a law firm, corporate legal department, or fast-paced multi-unit retail, restaurant, or franchise environment is preferred. This is a fully remote position, which may require occasional travel to RaceTrac and/or Potbelly headquarters.

The Paralegal, Legal Operations Analyst will report to the Executive Director, Associate General Counsel.

Key Responsibilities

• Research and Knowledge Management: Conduct initial legal research and maintain templates and materials on the company intranet.
• Document Management: File, organize, and audit documents across legal systems and maintain key trackers.
• Governance: Manage annual corporate filings and state registrations.
• Commercial: Oversee agreement execution and ensure consistent contract retention and naming conventions.
• Franchising: Support legal and Franchising & Development teams on template maintenance, amendments, default notices, terminations, etc.
• Litigation: Support attorneys in managing litigation and claims from pre-suit through resolution, including subpoena response and document production.
• Support day-to-day legal operations, including budget monitoring and reporting, team member onboarding, process improvements, special projects, and other tasks as assigned.

Skills and Characteristics

• Strong commitment to Potbelly's mission and culture, including our focus on hospitality, teamwork, and operational excellence.
• Background in Franchising a plus.
• Exemplary organization skills and attention to detail.
• Ability to manage sensitive and confidential information with high discretion.
• Excellent written and oral communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently, prioritize competing demands, and thrive in a dynamic, entrepreneurial environment.
• Demonstrated ability to foster strong, positive working relationships across teams.

Educational Background and Work Experience

• Bachelor's degree or paralegal certificate from an accredited institution.
• 5+ years of paralegal or legal assistant experience, preferably in-house or at a law firm.
• Experience in retail, restaurant, franchise, or other multi-unit environments is beneficial.

Application Deadline: We accept applications for this position until 4/30/2026. We encourage all individuals to submit their applications.

Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.