Client Relations Consultant at Hines – Houston, Texas

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Client Relations Consultant with Hines, you will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. Analyzes and resolves customer concerns using established procedures. Supports the sales efforts and overall promotion of Hines Private Wealth. Responsibilities include, but are not limited to:

• Manage incoming calls and electronic communications from shareholder and financial professionals, leveraging multiple systems to address operational inquiries and resolve issues.

• Manage account related workflows and investigate and resolve shareholder and financial professional inquiries effectively.

• Work closely with sales team (assigned territories) by being the point of contact for all operational inquiries, procedural information, issue resolution and other duties as required.

• Define and analyze account problems by identifying issues to provide accurate information and answers. Recognize priority situations and understand when and how to elevate these situations to management. Monitor these items daily to ensure accurate and timely completion. Communicate resolution once issue has been resolved.

• Maintain a strong understanding of our products, policies and services to provide accurate information and assistance.

• Proficiently understand and interpret a wide range of manuals and legal documentation.

• Gather and report shareholder and financial professional feedback to help identify trends, pain points, and areas for improvement.

• Keeps current on procedural changes, information updates and market updates. Organizes the information to effectively and efficiently communicate.

• Generate outgoing correspondence and communications as required.

• Perform related duties as required.

Qualifications

Minimum Requirements include:

• Bachelor’s Degree; or High School Diploma or equivalent and one (1) year service experience with processes similar to Company’s operations.

• Excellent verbal and written communication skills.

• Skilled in using Microsoft Word, Excel and Outlook efficiently.

• Empathy and patience when dealing with customers both internally and externally.

• Ability to manage multiple tasks.

• Ability to perform in a fast-paced, team driven environment.

• Strong organizational skills, accuracy and attention to detail are essential.

• Ability to meet highest attendance and punctuality requirements.

• Ability to obtain Series 7 and 63 licenses after 12 months of employment in good standing.

• Minimal travel may be necessary.

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

Closing

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.

Visit www.hines.com for more information.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

Connect With Us!

Not ready to apply? Connect with us for general consideration.