Director of Product Solutions at Viken Detection – Burlington, Massachusetts

Position Summary

The Director of Product Solutions is a key member of the Sales team, leveraging technical expertise to support key and strategic customers, the sales team, and leadership in achieving revenue targets. This role demonstrates how VIKEN meets and exceeds customer requirements.

Job Summary

The Director will support the Sr. Vice President of Sales in achieving revenue targets by assisting the Sales team in showcasing VIKEN’s technologies to key and strategic customers. Responsibilities include providing technical support during customer visits, demos, and trade shows, as well as offering compliance and proposal support to secure wins for VIKEN. This evolving role will adapt as the business grows and company needs change, with the primary goal of collaborating with the sales team to achieve success for VIKEN.

Key Responsibilities

Customer Demo Support:

• Join the Sales team for large-scale demos (virtual or in-person) for key customer meetings (at VIKEN’s headquarters or at the customers’ site).
• Support the sales team and leadership at key trade shows.
• Represent the Sales team at HQ for large-scale demos (US/International teams).
• Support the Sales team on calls to engage customers and communicate the benefits of VIKEN’s solutions.

Internal Liaison:

• Coordinate customer feedback to R&D, Program Management, and Engineering.
• Relay competitive information from customer visits to the Direct Sales team.
• Communicate product changes and advancements from engineering to the sales team.
• Assist with post-sale transitions on large-scale projects, ensuring smooth handoff from Sales to Operations.

Technical Support:

• Collaborate with the Sales team on complex compliance matrices for new projects.
• Build pricing templates with Sales leadership for quoting product and solution offerings.
• Ensure datasheets are up to date by relaying feedback from customers and sales.
• Provide proposal support for complex bids and maintain a repository of examples and templates for the sales team.

Education:

• Bachelor's degree in Business Administration, Engineering, Marketing, or a related field required.

Experience:

• Technical experience and understanding of VIKEN product lines.
• Experience in related sectors that provide security solutions.

Skills:

• Exceptional organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); intermediate to advanced Excel or Saleforce skills are a plus.
• Analytical and problem-solving abilities.
• Ability to work independently and collaboratively.
• High degree of flexibility and a proactive, “can-do” attitude.