TITOL™ Manager, E-Commerce at Complex – Los Angeles, California

TITOL Manager, E-Commerce

Join the largest and fastest growing independent artist merchandise company in the space, work across contemporary recording artists e-commerce stores, tours, retail programs, album rollouts + more.
TITOL is seeking an experienced E-Commerce Manager to oversee and optimize digital D2C operations across all TITOL Shopify stores and other digital needs. This role requires deep Shopify expertise, strong technical and creative capabilities, and the ability to collaborate effectively across multiple teams in a fast-paced, dynamic environment.
Working Environment:In-office 5 days/week with occasional travel or on-site support required. May involve weekend or extended hours during peak seasons. Very fast-paced and detail-driven environment, with a focus on problem-solving, managing multiple parallel projects, and re-prioritizing tasks as necessary. What You'll Do

• Shopify Operations & Site Management:
• Manage all aspects of the Shopify backend: product setup, descriptions, imagery, tax codes, categories, warehousing, and shipping details.
• Maintain and optimize store functionality using advanced Shopify knowledge, including troubleshooting and feature implementation.
• Leverage proficiency in HTML, CSS, JavaScript, and related tools to support site updates, enhancements, and customizations.
• Use tools like Google Analytics, Klaviyo, GitHub, Figma, Photoshop, VPNs, and command-line workflows to support daily operations.
• Inventory, Logistics & Cross-Functional Coordination:
• Track inventory across all SKUs and warehouse locations; coordinate reorders with production teams.
• Communicate daily with 3PL and warehousing partners regarding shipments, stock changes, and new product/store launches.
• Collaborate with creative and brand teams to support image resizing, graphic asset creation, and the development of e-commerce launch strategies.
• Assist in creating and executing digital marketing initiatives, including email and SMS campaigns.
• Analytics, Optimization & Best Practices:
• Generate and analyze Shopify data reports on sales, conversions, product trends, and marketing performance to identify opportunities for improvement.
• Develop insights and best practices based on campaign performance to inform future strategies.
• Ensure compliance with privacy and accessibility standards (GDPR, CCPA-CRPA, W3C) and apply strong problem-solving skills to resolve digital challenges quickly.
• Use an understanding of basic retail economics to support business decisions with performance-focused recommendations.
• Teamwork, Organization & Work Style:
• Manage multiple projects simultaneously while maintaining strong attention to detail and the ability to reprioritize quickly.
• Thrive as a collaborative team player who contributes ideas, enhances others concepts, and works well in a fast-paced, creative environment.
• Maintain a data-obsessed, insight-driven mindset, constantly seeking opportunities to improve processes and outcomes.

Who You Are

• 35+ years of e-commerce experience with significant Shopify expertise.
• Strong proficiency in HTML, CSS, JavaScript, and web development fundamentals.
• Experience with analytics, design, and e-commerce tools (Google Analytics, Klaviyo, Photoshop, Figma, GitHub, etc.).
• Excellent organizational, communication, and problem-solving skills.
• Passion for e-commerce, creativity, and data-driven decision making.

What We Offer

• Best in class health, dental, and vision insurance
• Healthcare FSA
• Dependent Care FSA
• Commuter Benefits FSA
• Short-term/long-term disability and life insurance
• Paid Parental leave
• 401k with 4% match
• Pet Insurance
• Legal and Identity Theft Plans
• Vacation time and sick days

The Pay Range, which consists of salary and commission, for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Candidates must be legally authorized to work in the U.S. without the need for visa sponsorship.
$85,000 - $100,000 a year