Front Desk Hospitality - Temecula KOA at Vail Lake Resort at KEI Outdoors – Temecula, California

The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our front desk hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!

Working hours:

• Part-time positions available
• 20-30 hours depending on the occupancy of the park
• Shifts can be scheduled from 6am - 11pm
• Monday - Sunday with highest priority Thursday - Sunday
• Reports to Front Desk Manager
• $17/hour & up depending on experience
• Successful candidates will need open and flexible availability for scheduling

RESPONSIBILITIES

• Ensures customers receive a high level of service consistent with our customer service philosophy
• Learn and operate Campground Management system
• Communicate with all staff and management using Microsoft Teams
• Help guests to reserve & register for their camping experience both in person and via the telephone
• Enforce campground policies and implement solutions consistent with goals of park
• Proactive guest management to ensure positive environment for all guests
• Coordinate with Guest Service staff for late guest arrivals
• Coordinate with Guest Service staff for problem resolution when applicable
• Assists with handling and resolving guest complaints.
• Greet all guests at entrance gate
• Help facilitate day use passes for visitors and mountain bike riders
• Cashier souvenir sales as well as stocking merchandise
• Utilize creative problem-solving skills
• Other duties as assigned by manager to ensure the operations of the campground and guest satisfaction.

• Good customer service and communications skills

• Ability to multi task and prioritize

• Able to work with others and work independently

• Professional Appearance and attitude towards guests and fellow team members

• Communicate professionally and patiently

• Be on your feet during shift and able to lift at least 30 lbs.

• Ability to thrive in a fast-paced environment

• Intermediate computer proficiency including email, internet and Microsoft Office Suite

• Excellent verbal and written communication skills

PM21