Office / Scheduling Manager at GENERX GENERATORS LLC – Oldsmar, Florida

GenerX Generators is growing, and we’re looking for an experienced Office / Scheduling Manager to lead our scheduling team and keep our service operation running smoothly. This role is critical to our customer experience and daily field operations.

The Office / Scheduling Manager will oversee a team of schedulers responsible for handling inbound customer calls and making outbound scheduling calls. You’ll manage daily workflows, track performance, coach your team, and ensure technicians are scheduled efficiently while delivering excellent customer service.

• Lead, train, and manage a team of schedulers
• Oversee inbound and outbound call activity related to service scheduling
• Monitor call volume, booking rates, and daily scheduling efficiency
• Ensure appointments are scheduled accurately and optimized for technician routes
• Coach team members on phone etiquette, customer service, and sales opportunities
• Resolve escalated customer issues professionally and promptly
• Coordinate closely with service managers, technicians, and leadership
• Maintain accurate scheduling records within our CRM/service software
• Assist with hiring, onboarding, and performance evaluations
• Implement and improve scheduling processes and procedures
  

• Previous experience in scheduling, dispatch, or call center management
• Strong leadership and team management skills
• Excellent communication and customer service abilities
• Comfortable managing both inbound and outbound call teams
• Highly organized with strong attention to detail
• Ability to multitask and perform in a fast-paced environment
• Proficient with scheduling software, CRM systems, and Microsoft Office
• Service industry or home services experience preferred (HVAC, electrical, plumbing, generators, etc.)

• Competitive salary (based on experience)
• Health benefits
• Paid time off
• Growth opportunities within a fast-growing company
• Supportive leadership and team-focused culture
  

Previous experience in scheduling, dispatch, or call center management

Proficient with scheduling software, CRM systems, and Microsoft Office