Assistant General Manager at Springwood Hospitality – Martinsburg, West Virginia

Home2 Suites by Hilton Martinsburg, a multiple Hilton award-winning hotel, is seeking an experienced and motivated Assistant General Manager ready to take the next step in their hospitality leadership career.

This role is designed for a hands-on hotel leader who can manage day-to-day operations, lead teams across departments, and confidently run the property in the absence of the General Manager.

Why You’ll Love Working HereAward-Winning Property: Join a multiple Hilton award-winning Home2 Suites, recognized for service excellence and operational performance.

Career Growth Opportunity: This role is designed for leaders ready to take the next step toward General Manager, with hands-on exposure to full property operations.

Supportive Ownership: Springwood Hospitality is known for investing in people, promoting from within, and providing the tools needed to succeed.

Competitive Compensation: Salaried, exempt position with bonus eligibility.

Strong Benefits Package: Paid medical insurance options, paid sick time and vacation, life insurance, pet insurance, and access to guidance and counseling resources.

Collaborative Culture: Work alongside a professional, guest-focused team that values accountability, teamwork, and positive morale.

Brand Power: Be part of the Hilton family, one of the most respected hospitality brands in the world.

Compensation & BenefitsCompetitive salary with bonus eligibility

Paid medical insurance options

Paid sick time and vacation

Life insurance

Pet insurance

Employee guidance and counseling resources

Career growth opportunities with a respected hospitality ownership group

About the PropertyHome2 Suites by Hilton Martinsburg is a high-performing, award-winning property owned by Springwood Hospitality, known for operational excellence, people-focused leadership, and long-term career development.

TITLE: Assistant General Manager

LOCATION: Property Level

REPORTS TO: General Manager

FLSA Status: Salaried, Exempt

JOB SUMMARY

Responsible for: the day-to-day operations of the Front Office while overseeing and assisting with Housekeeping and Maintenance to include and not limited to: personnel, guest service, budget performance and financial controls.

PRE REQUISITES

The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.

• Two Years experience supervising (at least) eight associates.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

For this position specifically:

• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear
• Must be able to speak and read English, the ability to communicate in another language may be helpful.
• Must display professionalism, honest and trustworthiness at all times.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge in:

• Supervisory skills: interviewing, hiring, training, coaching, documenting, motivating.
• Property Management Systems, preferably OnQ or Fosse
• Accounting practices as delegated
• All functions, procedures and policies of departments supervised.
• Daily hotel operations check daily events, bulletin boards and be up to date on changes, new procedures and events.
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills:

• Train and develop associates through meetings, logs, etc.
• Attention to detail and organization with strong computer skills.
• Monitor and document associates for both positive and negative feedback.
• Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make changes.
• Analyze work for accuracy of self and others.

Abilities:

• Multi task, remain associate and guest service focused.
• Effectively communicate with guests, department heads, associates and home office support staff.
• Solve guest issues with professionalism maintain hospitable attitude.
• Market and promote to increase exposure and sales

SPECIFIC RESPONSIBILITIES

• Maintain a professional cohesive team by: hiring, training, coaching, counseling and developing the most qualified individuals.
• Promote positive morale and friendly attitudes.
• Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.
• Work within budgeted guidelines for maximum revenues and within labor models.
• Maintain safety and security practices, have thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Communicate and document using internal means: logs, Springwood reporting systems, Quore, Google Doc's & email, etc.
• Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.
• Maintain certification from a brand approved responsible vendor training program.
• Other duties as assigned, that the associate is capable of performing.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

Standing, walking for long periods of time while maintaining an aggressively friendly professional image. Be flexible in regard to work schedule. Be available as necessary 24/7, weekends and holidays as business demands.

POSITIONS FOR POSSIBLE ADVANCEMENT

Before the next promotion, this person should develop and train her/his replacement. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.