Resident Assistant (Men's Shelter) at Buffalo City Mission – BUFFALO, New York

Resident Assistant

Buffalo, NY

3rd Shift Needed

$17.00 per hour

$.50 shift differential for 2nd shift

$1.00 shift differential for 3rd shift

Buffalo City Mission is seeking a Resident Assistant. This position is full-time, working at our men’s shelter.

Serve with Purpose:

Rooted in the Gospel of Jesus Christ, we are more than a workplace. We are a community united by faith, compassion, and a shared commitment to changing lives. At Buffalo City Mission, we believe everyone deserves a second chance. Every day, we witness lives transformed through the power of grace, love, and hope. Our mission is to serve men, women, and families facing barriers to stability. Offering not just shelter and support, but the opportunity to rebuild their lives with dignity and purpose.

Why Buffalo City Mission:

We are proud to offer competitive pay and a comprehensive benefits package that includes medical coverage with a single-high premium paid in full by the employer, a Health Savings Account (HSA), vision coverage, employer-paid life insurance, and supplemental insurance options. Beyond compensation and benefits, we cultivate a workplace where faith inspires action, service is a calling, and every team member plays a role in restoring hope.

Responsibilities:

• Oversee shift operations and ensure smooth transitions between shifts.
• Provide guidance and support to other RAs on duty assisting in task completion when needed.
• Assign tasks and responsibilities to RAs as needed.
• Serve as a point of contact for residents and staff during the shift.
• Conduct shift briefings and debriefings.
• Provide direct support to residents, including responding to inquiries and concerns.
• Mediate resident conflicts and promote a positive living environment.
• Complete shift reports and maintain accurate records.
• Assist with and oversee administrative tasks, such as resident intakes and discharges ensuring accurate data entry into CROSS (Client Record Online Service System)
• Assist with crisis intervention and de-escalation.
• Oversee and assist in medication monitoring

Qualifications:

Education and Experience:

• Associate degree in human services or related field, or the equivalent in education and work experience
• Previous experience in a leadership role.
• Training in conflict resolution or crisis intervention.

Job postings are not intended to be an exhaustive list of duties. The employee may be asked to perform job-related tasks other than those specifically stated in this description.

We are proud to be an Equal Opportunity Employer, committed to creating an inclusive and welcoming workplace where everyone has the chance to thrive.