What is the role of a Customer Operations Associate at Jobgether?

The Customer Operations Associate position at Jobgether is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Customer Operations Associate job located?

United States, Other / Non-US, United States

What type of employment is offered for this Customer Operations Associate role?

Full-time or part-time position

What is the expected salary for this Customer Operations Associate job?

Compensation will be discussed during the hiring process.

How can I apply for the Customer Operations Associate position at Jobgether?

You can apply directly through the application link provided.

Customer Operations Associate at Jobgether

Customer Operations Associate

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Operations Associate in United States.

This role offers the opportunity to drive operational excellence and analytics within a fast-growing customer experience organization. You will work closely with the Customer Operations Manager to translate strategy into execution, optimize systems, and improve processes that directly impact customer satisfaction. The position requires a balance of structured analytical thinking, project management, and creative problem-solving across cross-functional teams. You will be instrumental in implementing CX tooling, monitoring performance metrics, and ensuring operational initiatives are executed efficiently. This is a hands-on, execution-focused role with exposure to analytics, automation, and strategic project management, ideal for candidates looking to grow their career in a mission-driven, fast-paced startup environment.

Accountabilities:

Support operational planning and project management under the guidance of the Customer Operations Manager.
Execute initiatives across CX, including AI rollout, tooling optimization, workflow improvements, and process standardization.
Partner with cross-functional teams such as Product, Data, and CX leadership to drive projects from conception to implementation.
Monitor operational metrics, analyze trends, and provide actionable insights through dashboards and executive-ready reporting.
Identify inefficiencies, propose solutions, and validate automation before full deployment.
Step in to address operational friction points, providing structured analysis and ensuring follow-through on key initiatives.

Requirements:

25+ years of experience in operations, analytics, consulting, project management, or fast-growing startup environments.
Strong analytical mindset with the ability to interpret data, identify trends, and communicate insights clearly.
High attention to detail and ability to manage multiple priorities simultaneously.
Demonstrated ownership and accountability in executing projects and process improvements.
Quick learner, coachable, and able to adapt to new systems, frameworks, and processes.
Structured thinker capable of breaking down complex problems.
Excellent written and verbal communication skills.
Comfort operating in a fast-scaling, mission-driven environment.
Bonus: Experience in CX analytics or working with automation/AI tools (e.g., Decagon, Lorikeet, MaestroQA).

Benefits:

Competitive salary.
Opportunity for career growth into CX Operations Management, Program Management, or Voice of Customer/Strategic Operations.
Flexible and supportive work environment with exposure to mission-driven projects.
Professional development opportunities and mentorship.
Health benefits, paid time off, and volunteer opportunities.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Customer Operations Associate at Jobgether – United States

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