Server at Main Street Management – Louisville, Kentucky

Title: Server

Reports To: Assistant Managers

Summary of Position:

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server's primary objective is to create a wonderful experience for all guests so they will want to return again and again.

Duties & Responsibilities:

• Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them. Always serve customers in a friendly and attentive manner.
• Inform guests of specials and menu changes.
• Enhance every guest’s dining experience by recommending cocktails, wine, beer, appetizers, salads, entrees, desserts, after-dinner cocktails and espresso drinks.
• Answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain clean service areas and make sure all service areas are stocked throughout shift.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change.
• Practice teamwork; look for opportunities to serve guests outside of your section and to assist other employees.
• Be ready and willing to assist bussers with clearing and resetting tables.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Attend scheduled meetings
• Serve alcohol responsibly

Qualifications:

• Be able to communicate and understand the predominant language(s) of our guests.
• Must have a basic knowledge of dining room and service procedures and functions.
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 30 pounds.