Bilingual Patient Care Coordinator (Call Center) at Steinberg Diagnostic Imaging – Las Vegas, Nevada

Bilingual Patient Care Coordinator (Call Center)Job Description

Bilingual Patient Care Coordinator

Position is on site (7301 Peak Dr. Las Vegas, NV 89128)

Pay: $17.00-$18.00/hour based on experience

Shift: Monday-Friday, 9:15AM-5:45 PM

About Steinberg Diagnostic Medical Imaging:

Steinberg Diagnostic Medical Imaging (SDMI) stands at the forefront in the radiology industry, providing exceptional imaging services at 12 state-of-the-art facilities throughout the Las Vegas valley.

We are committed to exceptional patient care and creating a positive, inclusive workplace culture. Our team members enjoy competitive compensation, comprehensive medical and dental coverage, retirement benefits, and ongoing training with opportunities for continued professional growth.

Job Overview:

The Bilingual Patient Care Coordinator provides customer support by handling high volumes of incoming and outgoing calls, offering assistance, information, and solutions in a fast-paced, service-focused call center environment. Spanish/English proficiency required.

Responsibilities:

• Answer a minimum of 60 calls per day.
• Handle all calls and referrals in accordance with organization-identified metrics for productivity and desired service levels, following scripts, and policies/procedures.
• Ability to triage patient, accurately schedule them based on defined appointment booking protocols, and navigate patient to the correct area of care.
• Attention to detail and sense of urgency to resolve complaints.
• Ability to work different shifts and Saturdays as necessary to support the operations of the Call Center.
• Other duties as assigned.

Minimum Skills/Requirements

• High School graduate or equivalent with 6-month experience as a medical receptionist or related experience, preferred.
• One (1) or more years’ experience working in a call center. Healthcare preferred.
• Knowledge of medical terminology, ICD10, CPT coding and procedures preferred.
• Knowledge of basic insurance guidelines within the last two years preferred.
• Working knowledge of computers, the ability to navigate within automated systems, software packages, and can type 45 words per minute (preferred).

What We Offer:

• As a full time (exempt/nonexempt) employee, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, 401K, PTO, paid holidays and more.

Experience exceptional service with a fulfilling career in medical imaging with Steinberg Diagnostic Medical Imaging.