Senior Manager, Customer Success at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Customer Success in the United States.

This role offers a strategic leadership opportunity to drive customer success outcomes at scale while managing and developing high-performing teams. You will play a critical role in shaping customer engagement strategies, ensuring retention, and maximizing long-term value across a diverse portfolio. Working closely with cross-functional leaders, you’ll influence company-wide initiatives and align regional execution with broader business goals. The position combines people leadership, operational excellence, and customer advocacy in a fast-paced, collaborative environment. You’ll act as a key escalation point, guiding complex situations to successful resolution while maintaining strong executive relationships. This is an ideal role for a data-driven leader passionate about delivering measurable impact and building exceptional customer experiences.

• Lead, mentor, and develop a team of Customer Success Managers through structured coaching, performance reviews, and ongoing support
• Own regional customer success performance, including retention, renewals, and customer satisfaction metrics
• Manage a portfolio of strategic accounts and serve as the primary escalation point for complex customer challenges
• Build and maintain strong executive-level relationships, participating in high-level business reviews and strategic discussions
• Drive renewal strategies and forecasting accuracy, ensuring visibility into risks, opportunities, and performance trends
• Analyze customer data and feedback to identify improvement areas and implement data-driven strategies
• Establish and enforce best practices, processes, and standards to ensure consistent execution across teams
• Collaborate with cross-functional teams including sales, product, and support to resolve issues and enhance customer outcomes
• Translate organizational objectives into clear regional goals, ensuring alignment and accountability across the team
• Contribute to the development and execution of global customer success strategies and initiatives
• Monitor CRM data quality and usage, promoting best practices for reporting and decision-making
• Stay informed on industry trends and continuously refine customer success methodologies and playbooks

• Minimum of 5 years of experience in a customer-facing role, with proven leadership or team management responsibilities
• Demonstrated success in achieving and exceeding team targets related to customer retention, growth, or satisfaction
• Strong leadership and coaching skills, with a focus on developing and empowering team members
• Experience managing executive-level relationships and handling complex escalations effectively
• Data-driven mindset with the ability to analyze performance metrics and identify risks or opportunities
• Excellent communication and interpersonal skills, with the ability to influence stakeholders across all levels
• Proven ability to collaborate cross-functionally and align multiple teams toward shared objectives
• Strong organizational and strategic thinking skills, with the ability to manage a large book of business
• Comfort operating in fast-paced, evolving environments with multiple priorities
• Ability to navigate complex situations with professionalism, resilience, and sound judgment

• Competitive salary with performance-based incentives
• Comprehensive healthcare coverage including medical, dental, and vision plans
• Flexible and remote-friendly work environment
• Generous paid time off and holiday policy
• Career development opportunities and internal mobility pathways
• Collaborative, inclusive, and growth-oriented company culture
• Access to tools and resources to support productivity and success
• Potential equity or long-term incentive programs