Customer Service Representative at SALSON LOGISTICS INC – NEWARK, New Jersey
SALSON LOGISTICS INC
NEWARK, New Jersey, 07102, United States
Posted on
NewIndustries:ManufacturingJob Function:Customer ServiceMinimum Education:None
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About This Position
Position Description: The Customer Service Representative is responsible for providing excellent customer service and efficiently managing the order entry process. This role involves interacting with customers, processing orders, resolving issues or inquiries, and ensuring timely and accurate delivery of products or services.
Essential Duties & Responsibilities:
Receive and process customer orders via phone, email, or other communication channels.
Enter order details into the companys order management system accurately and efficiently.
Verify order information, such as product codes, quantities, pricing, and delivery addresses.
Coordinate with various departments, including warehouse to ensure on-time order fulfillment.
Address customer inquiries, concerns, or complaints promptly and professionally.
Collaborate with logistics partners, such as carriers or freight forwarders, to arrange shipment and track delivery progress.
Maintain accurate records of customer interactions, transactions, and order status updates.
Provide customers with product information and availability as requested.
Collaborate with sales representatives or account managers to ensure customer satisfaction and retention.
Continuously improve order entry processes and customer service procedures to enhance efficiency and customer experience.
Adhere to company policies, procedures, and quality standards in all customer service activities.
Updating spreadsheets in a timely manner for customers
Qualifications:
High School diploma or equivalent. Additional education in logistics, supply chain management, or related fields is a plus.
2+ years of proven experience in a logistics/freight/drayage customer service, order entry, or a related role.
2+ years of experience in logistics and supply chain processes.
Understand the ports of NYNJ systems, appointment systems, checking availability
Trinium experience is highly preferred
Strong communication skills, both verbal and written, with the ability to interact effectively with customers, colleagues, and stakeholders.
Proficient computer skills, including experience with order management systems, CRM software, and Microsoft Office Suite.
a huge advantage
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Job Location
NEWARK, New Jersey, 07102, United States
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