Integrated Security Service Technician at SafeTouch LLC – Jacksonville, Florida

Service Technician – Integrated Security

SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation.

Job Summary

The Integrated Security Service Technician at SafeTouch Security is responsible for troubleshooting, repairing, maintaining, and upgrading residential and small-business security and smart-home systems. This role supports a variety of integrated technologies, including intrusion alarms, video surveillance, access control, video doorbells, and connected smart-home devices. The technician ensures systems operate reliably, resolves technical issues efficiently, and provides customers with clear guidance on system functionality and best practices.

Duties and Responsibilities

• Diagnose, troubleshoot, and repair integrated security systems, including intrusion alarms, surveillance cameras, access control devices, and related low-voltage equipment.
• Service and support smart-home technologies such as smart locks, thermostats, lighting controls, sensors, and mobile-app integrations.
• Identify system issues involving panels, sensors, cameras, wiring, networking, or device connectivity and implement effective solutions.
• Perform preventative maintenance, system inspections, and upgrades to ensure reliable performance.
• Replace faulty equipment and reprogram devices, panels, or integrated components as needed.
• Complete minor installations, system expansions, or equipment upgrades during service visits.
• Test systems after repairs or changes to confirm proper functionality and compliance with company and industry standards.
• Educate customers on system operation, mobile applications, and smart-home features to improve usability and satisfaction.
• Respond to service calls and technical issues in a timely, professional, and customer-focused manner.
• Document service work, system changes, equipment replacements, and customer interactions accurately.
• Coordinate with internal technical support teams, vendors, or monitoring personnel when resolving complex issues.
• Stay current on evolving security and smart-home technologies, products, and troubleshooting methods.
• Assist and guide less experienced technicians when needed.
• Participate in an on-call rotation to support after-hours service needs.
• Follow safety procedures and keep the job site clean, organized, and hazard-free, including thorough clean-up at the end of each project and workday.
• Perform additional duties as required to support evolving business needs.

Requirements

• High school diploma or equivalent required.
• 3+ years of experience servicing or installing security, alarm, CCTV, access control, or related low-voltage systems.
• Experience troubleshooting residential security and smart-home systems preferred.
• Strong knowledge of alarm panels, cameras, sensors, wiring, networking basics, and device programming.
• Demonstrated ability to diagnose and resolve technical issues efficiently in field environments.
• Knowledge of industry standards, safety procedures, and applicable installation codes.
• Strong problem-solving and analytical skills with attention to detail.
• Ability to manage time effectively, prioritize service calls, and work independently.
• Solid communication and customer-service skills when interacting with homeowners, business clients, and internal teams.
• Comfortable using mobile applications, service software, and basic computer programs for documentation.
• Relevant industry or manufacturer certifications preferred.
• Safety-focused mindset and commitment to maintaining professional job sites.
• Pass drug screening and background requirements.
• Valid driver's license with an insurable driving record and ongoing compliance with SafeTouch’s fleet driving policy.
• Bilingual skills are a plus.

Physical Requirements

Job Type: Full-time, non-exempt

Core Work Hours/Availability:

• Regular schedule: 7:00 AM to 4:00 PM Monday through Friday or Tuesday through Saturday, with overtime as business needs require.
• Training schedule: Typically, Monday through Friday during the initial training period.
• Participate in a rotating on-call schedule, with a $75 stipend for each assigned on-call period.

Travel: 20 – 25%

Company Vehicle: Yes

Pay Range: $23-$26 hourly

Incentives: Yes

Reports to: Regional Operations Manager

Benefits:

• Competitive pay plus quarterly incentive opportunities
• Comprehensive benefits package (medical, dental, vision)
• 401(k) with match
• Paid time off and holidays
• Opportunities for professional development and growth

SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.