Outpatient Services Manager at Telos – Orem, Utah

The Outpatient Services Manager provides clinical and operational leadership for the Telos PrTMS, Intensive Outpatient, and Partial Hospitalization programs. This role ensures delivery of high-quality, evidence-based care while maintaining regulatory compliance, staff supervision, census management, and financial accountability.

Duties and Responsibilities

• Oversee daily operations of program services
• Ensure programming aligns with best practices and evidence-based treatment models
• Maintain appropriate therapeutic structure, curriculum, and group schedules
• Review and monitor treatment plans for clinical appropriateness and documentation quality
• Support crisis intervention and risk management as needed
• Ensure appropriate level-of-care placement and step-down/up transitions

• Supervise therapists, case managers, technicians and support staff
• Hire, train, and develop assigned staff members per program requirements
• Provide regular clinical supervision (as license allows)
• Facilitate weekly program meetings with program staff
• Promote a culture of collaboration, accountability, and clinical excellence

• Ensure compliance with licensing and regulatory standards
• Audit documentation completion, timeliness, and quality.

• Manage program budgets in partnership with executive leadership
• Monitor productivity standards and billing compliance
• Ensure staff schedules align with census and productivity expectations
• Identify operational inefficiencies and implement improvements

• Ensure appropriate family programming and communication
• Maintain relationships with referral partners, hospitals, and community providers
• Communicate services with families enrolled in other Telos programs
• Represent the program in community outreach events when needed

• Evaluate program outcomes and client satisfaction data
• Develop new tracks, specialty groups, or curriculum enhancements
• Support strategic growth initiatives

Requirements

• Utah State clinical license (LMFT, LCSW, etc.)
• Master's level or higher
• Professional documentation and charting skills
• Experience in treating youth and young adults
• Comfortable with team approach

Preferred Qualifications

• Previous experience supervising other employees
• Working knowledge of Family Systems Theory
• Special training in working with emotional dysregulation

Benefits Offered

• Robust health insurance with multiple packages offered
• Dental
• Vision
• PTO
• Holidays
• Discounts with local companies
• Up to $500 reimbursement for CEU per year
• Therapists (LMFT, LCSW, CMHC) will also be trained in family system models, individual therapy models, and group therapy