Customer Service Representative at Noble Environmental Specialty Services – McClellandtown, Pennsylvania

Noble Environmental – McClellandtown, PA
Full-Time | Day Shift (Mon–Fri, 8:00 am–5:00 pm)

Noble Environmental, located in McClellandtown, PA, is excited to expand its rapidly growing Customer Service Department. We are seeking experienced, reliable, and enthusiastic team members who are passionate about delivering exceptional service.

Customer Service Representatives serve as a liaison between our customers and the company—providing product and service information, resolving concerns with accuracy and efficiency, and ensuring superior customer satisfaction.

• Handle and manage a high volume of incoming calls related to billing, customer inquiries, and business development.
• Identify and assess customer needs to achieve and maintain high satisfaction.
• Provide accurate, complete information on every customer interaction.
• Follow all company protocols, guidelines, and policies as directed by leadership.
• Meet or exceed individual and team performance targets and call handling metrics.
• Maintain detailed and accurate records of customer interactions and process customer accounts.
• Perform varied administrative and clerical duties as assigned.
• Maintain a polite, professional, and courteous demeanor at all times.
• Demonstrate reliable attendance, consistency, and a strong work ethic.

• Proficiency in Microsoft Office.
• Excellent time management skills with the ability to multitask and prioritize.
• Proven customer support or client services experience (preferred).
• Familiarity with CRM systems and best practices.
• Strong attention to detail and problem-solving ability.
• Excellent phone communication and active listening skills.
• High school diploma or equivalent required; college degree preferred.
• Customer service–oriented with the ability to adapt to various customer types.

• 401(k)
• Health insurance
• Paid time off
• Dental and vision insurance
• Life and AD&D insurance
• Disability insurance

• Day shift: Monday–Friday
• Hours: 8:00 am–5:00 pm

• Customer Service: 1 year
• Call Center: 1 year

This job description is not a contract and does not alter the at-will employment relationship with Noble Environmental or its affiliates. It is not all-inclusive and may be updated or modified at any time without prior notice.

All qualified applicants are encouraged to apply, regardless of race, ethnicity, nationality, religion, gender, age, disability status, veteran status, or any other protected characteristic.